TrustRadius = Trusted Advice!
June 15, 2021
TrustRadius = Trusted Advice!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TrustRadius for Buyers
I have used TrustRadius on quite a few occasions but most recently to read some reviews about Identity Management products such as Okta and Auth0. I use TrustRadius at different points in the buying cycle, sometimes prior to contacting vendors and seeing demos and many times after I've already almost decided and I want to check reviews before a final purchase decision.
- I like to see pros and cons from independent resources who are actual users of products, not reviewers in tech publications.
- The "likelihood to recommend" is particularly useful!
- The stars rating is useful at a glance but one thing I like looking at is the date of the review since an old review is maybe not relevant to the product I'm looking at today.
- I can't really think of any cons, the TrustRadius site is well organized and allows for searching by product category and does not have any ads to distract and annoy me!
I think these days vendors are mostly more upfront about pricing because of the internet and sites like TrustRadius. I think what's actually more important than the initial pricing is how support works after you're a customer, that's my number one issue these days and I've had to upgrade support levels with some products to just get acceptable support, those are the products I am likely to review more closely at renewal time; price has become a secondary consideration.
I do use other review sites but keep coming back to TrustRadius because the reviews appear to be written by people who talk like me, there's an absence of fluff and hype and TrustRadius reviews seem honest and sincere.
Magic Quadrant is a good example of a useful "at a glance" pictograph which will let you know which competitors are strong within a space and sometimes reveals one I'm not aware of or one I was perhaps aware of but did not know they had a product in a particular category. That said, I don't always agree with Gartner's rankings so for me, a Magic Quadrant screen shot might be good to use in a PowerPoint if it supports my direction but seldom would it influence a purchase.
No, I do not always purchase the product with the highest score and actually, reviews that are a little too complimentary might actually make me suspicious. Scores are good for "at a glance" but the written reviews are what I'm looking at more closely.
Easily the biggest challenge when researching products is evaluating by using a product... eval time periods (like 30 days) are many times not sufficient to get a complete picture of performance and lots of times it may take an entire eval period just to get set up and then there's not time to actually evaluate operation.