Awesome Support and Benefits!
November 20, 2017
Awesome Support and Benefits!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TSheets
TSheets is being used by a company that I am working with for about 27 employees. Before we switched to TSheets, we were using at least 3 different time-keeping systems! Needless to say that was a big waste of time and money!
- The support at Tsheets is an area that is handled well! I just chatted with Kelsey T and she was great to work with! She is extremely pleasant and answered my questions quickly and completely! With that kind of support, it's easy to feel comfortable working with TSheets.
- We like the way it handles PTO as well!
- One area that TSheets could improve is the client list. In our structure, we use the client list for jobs within our company. However, being a retail business, we have a lot of clients that are purchasing products that we do not track time with. But when we import updates from QuickBooks Online, we get all the retail clients as well. It would be nice to be able to archive multiple clients at once instead of going through a list of several hundred one at a time.
- TSheets has reduced the amount of time spent on keeping track of time by 60%.
We chose TSheets because it took care of keeping track of different jobs, allowed approvals online, and connected with QuickBooks!
TSheets Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Kelsey T was awesome today! Very informative, positive and friendly! She shows a lot of confidence that she knows the software and the company and was able to answer my questions without having to go research my questions!