Item: QuickBooks Time
Rating: 9
Author: Heather Urban

Overall Satisfaction with TSheets

Use Cases and Deployment Scope

TSheets is used by our entire organization to track which properties we spend time at during the month, and streamlines our payroll. The company is split into two parts, one side is property management and the other is a construction company. The users vary in age from 20 years old to 65 years old and everyone finds it user-friendly. Tracking which properties employees are at helps management determine which owner contracts need to be updated. For instance, if we're spending several hours a week at a property, the percentage our company gets for managing should increase from the standard set amount we have in place. It really helps us determine where our time is being spent and clues us into patterns.

Pros and Cons

Pros

Allows tracking for billable items.
Easy for users to modify their time cards.
Very user-friendly for all employees. The employee age ranges from 20 years old to 65 years old.
Easily accessible with an app on a tablet/smartphone or at home on a desktop; people can use it anywhere!
Responsive and helpful customer service representatives whenever there are issues.

Cons

I'm not sure if this is an option and we just don't have it on our version, but I don't know how to change a single punch. If I forget to punch out (or punch in) I can only edit the "total hours" for the day and it deletes all punch history for that day. If it would be possible to just change the one mistake punch that would be ideal.
As a user, it doesn't show my PTO total (that could be an admin user portion on our end).
It would be helpful to be able to record "start mileage" and "end mileage" so we could track the total mileage for the week for both property managers and maintenance.

Return on Investment

We're solving issues with challenging properties that are sucking up a lot of our time but before TSheets it was hard to keep track of exact hours. However, now we can show exactly how many times we've showed it or had maintenance issues at the property. That way we have proof of exactly how often we're at that location in comparison to the other properties we manage. Then we can bill the owner for additional time and attention to that property.
The accessibility of TSheets helps to streamline the accounting portion. People don't have to "write down" where they are all the time. They can simply log in, punch into a location, and switch to the next as needed.
The only negative impact it has on the business is the time the Accountant has to take to correct/revise a person's timesheet. As I mentioned, users have the ability to edit their own punches (if allowed by admin) but when they take away permissions it makes it a lot harder on everyone.

Alternatives Considered

Intuit Payroll

Besides Intuit Payroll (Sage), the only program I've used is WorkBrain through Menards, and it's more as a scheduling guideline for management, employees don't use it to punch in or out or record hours. However, WorkBrain does show scheduling and it matches with a punch clock to record those hours. Every other place I've used has used either punch clocks or handwritten time cards. I think the TSheets is modern, user-friendly, convenient, accessible, and cost-effective for the owners. It also streamlines payroll for the Accountant instead of manually entering all hours for multiple employees by hand into a software program like Sage.

Support Rating

In the three years I've used the software, I've only had to call a handful of times. Each time the customer service reps were responsive and helpful.

Key Insights

Do you think QuickBooks Time delivers good value for the price?

Yes

Are you happy with QuickBooks Time's feature set?

Yes

Did QuickBooks Time live up to sales and marketing promises?

Yes

Did implementation of QuickBooks Time go as expected?

Yes

Would you buy QuickBooks Time again?

Yes

Other Software Used

AppFolio Property Manager, Sage 100 Contractor, SurveyMonkey

Likelihood to Recommend

TSheets helps management determine where their employees' time is being spent and reveals patterns. From there we can figure out the "why" behind all the time spent at those properties and what we can do about it. Is it the location of the property that makes it hard to rent? Is the pricing reasonable/comparable for the area? Is it because the owner has no funds for updating the property? Is it because it's a college area and people usually only stay a year or two? Should we begin charging the owner per showing to recuperate costs? Should we increase management fees in the next contract? Should we keep managing this property?

I don't think TSheets is helpful in older businesses (such as my current place of work). The older generation doesn't have smartphones and don't use computers and some don't want to learn new technology. We do a lot of paperwork here, and it's not necessarily a bad thing, but I don't think it would be a good fit for this business.

Comments

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Accessible EVERYWHERE! User-Friendly and Streamlines Payroll!