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Tool to give you those quick wins!
November 28, 2021

Tool to give you those quick wins!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable SMS

Overall Satisfaction with Twilio

Allows us to communicate with customers on a reliable communication channel (short message service). This allows us to target/send notifications (promotional, order status, service, etc.) to customers using smartphones or non-smartphones. SMS is legacy but still effective as it attracts attention, texts get read unline million push notifications all in all cheaper and effective method to stay in touch with customers.
  • Works great and helps businesses communicate effectively and programmatically
  • Light weight interface
  • Well documented
  • Magic SMS login
  • A cloud service provider should always have ways of improving pricing given this competitive industry
  • Consistency across the sales team
  • Customer service with instant messaging to suite customers from different time zones
  • Integration with CRMs
  • Little to no service outages
  • Prebuilt flows-messaging templates for promo campaigns
  • Always growing in terms of features
  • Quick deployment
  • Reliable service
  • Compliance win
  • Cherwell Information Security Management Solution (ISMS)
Can't say much as the test was not very thorough but I can say Twilio would've been in a strong position going by how quickly we could deploy, with very little vendor support as the product was well documented.

Do you think Twilio delivers good value for the price?

Not sure

Are you happy with Twilio's feature set?

Yes

Did Twilio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Twilio go as expected?

Yes

Would you buy Twilio again?

Yes

Since the product was well documented it was very easy for us to integrate with the module we chose to use. Twilio SMS is well suited for organizations who believe in SMS marketing as setting up SMS marketing for e-commerce brands can be made incredibly easy with Twilio, templated message-flows, and more. Or some organizations may simply want a reliable SMS broker. How cool is it to send receipts via SMS for customers who cannot be bothered with apps/emails - simple yet effective.