Highly efficient tool, good support service
Updated November 25, 2021
Highly efficient tool, good support service
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Programmable Voice
- Programmable Video
- Programmable SMS
- Programmable Chat
Overall Satisfaction with Twilio
We implemented Twilio within a small service-based company that needed to point people in the right direction when they got in touch with the company. Whatever channel those people get in touch with us, such as Whatsapp or email, we can quickly streamline the conversation and then keep an accurate record of all interactions in the future.
Pros
- Plenty of options of channels to offer as part of the tool
- Integrations
- Automating actions, such as emails and SMS confirmations of orders or support tickets
Cons
- Experienced some technical issues in the past
- Not the easiest to set up (initially) - this was the first time I used the tool
- IT executives would find it easier to set up rather than marketers - it would be good if the tool was aimed more at marketing. This said product support is good
- SMS messaging and emails
- Customer support and service is amongst the best I've experienced
- Calls via the internet, and the reports and documentation of such calls amongst the other channels
- Good pricing options based on features required
- Being able to contact (and reply to queries) on the channels those customers prefer
I would say that Salesforce is possibly a more comprehensive product that I have used in the past (and still do occasionally for a client) but Salesforce wouldn't be suitable for the service-based SME which Twilio was used for in this instance.
Do you think Twilio delivers good value for the price?
Yes
Are you happy with Twilio's feature set?
Yes
Did Twilio live up to sales and marketing promises?
Yes
Did implementation of Twilio go as expected?
Yes
Would you buy Twilio again?
Yes
Comments
Please log in to join the conversation