Twilio is a messengers dream come true!
December 01, 2021

Twilio is a messengers dream come true!

Mary Tihoni | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable Chat

Overall Satisfaction with Twilio

I use Twilio to create custom chat messages on Facebook. And it has been A great help! I am not always able to answer chat messages immediately when they come in, so having Twilio helps gather important information from a customer and sometimes can help the customer with simple questions like locations, hours of operation. Setting up the chatbot is super easy, and customer support is very helpful.
  • Gathers information from the client’s interactions
  • Can help answer pre-programmable queations
  • Provides peace of mind that you aren't missing chat messages
  • I haven't had any issues with Twilio
  • Smart programmable replies
  • Allows you not to be chained to your messenger
  • Gathers information like phone numbers and email addresses for you
  • Before Twilio, I was constantly missing messages or not able to reply right away
  • We have earned the responsive badge on Facebook
Twilio was referred to me by a business colleague, and I can't be more thankful! Twilio has helped my Facebook page by leaps and bounds, and I haven't even considered trying another chat option for my page. It is easy to set up, and customer service is quick to answer any and all questions you may have. I highly recommend it!

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If you have a business page on Facebook, having Twilio’s chat not feature is a must! No more missed chat messages or clients getting upset because of a delay in replies. Twilio has helped on several occasions answer simple questions, so I didn't even have to answer the chat message manually. It also enables you to recognize when spammy messages are trying to get through.