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A road to better customer penetration
Updated October 07, 2023

A road to better customer penetration

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Flex
  • Programmable SMS
  • Programmable Chat
  • Twilio API for WhatsApp
  • Authy

Overall Satisfaction with Twilio

We are a software integrator, helping Twilio customers onboard onto Twilio products. Our customers use twilio in the following manner:
  1. Onboard customer into their CRM
  2. Customer support
  3. Outbound marketing messages
  4. Use Twilio IoT to track to their fleet
  • Outbound / inbound messaging
  • Twilio flex
  • SMS
  • Twilio customer support for developers
  • Documentation
  • Build more ready to user features on React UI
  • Implementation of Twilio for the customer is expensive
  • Product reliability is high
Yes it has all the channel I need. some customers in asia might want integrations with local chat channels like viber and kakaotak
Twilio is a one stop solution to any company that requires a global marketing platform. One of my companies has a customer support center in europe and australia and with Twilio they could offload excess demand to the other region seamlessly.
It hardly fails.
Amazon connect

Do you think Twilio delivers good value for the price?

Not sure

Are you happy with Twilio's feature set?

Yes

Did Twilio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Twilio go as expected?

Yes

Would you buy Twilio again?

Yes

Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), Google Workspace
I have seen that Twilio has a very high tolerant and throughput system. This provides a lot of reliability to our customers who have migrated from other telecommunication companies.

Twilio should also actively build widgets where non programmers can plug and play it in their system and they should have more out of the box solutions for WhatsApp.

Using Twilio

1 - We are a software integration service business
1 - Nodjs and react
  • marketing messaging
  • call routing
  • customer support -- flex
  • KYC
  • customer automation
  • waiting to see AI use case

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