Twilio review
September 19, 2025
Twilio review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Twilio
On my specific side of things in marketing we started using SendGrid to relay our email communications from our CRM as we encountered deliverability issues. As part of our agreement we also conducted a multiple-week plan with their deliverability expert in order for us to learn the platform and its ins and outs, as well as general lesser-well-known deliverability best practices and things to consider, which were tremendously helpful.
Pros
- Deliverability
- Email relay
Cons
- SendGrid's per email data
- SendGrid spam/bounce reports
- Improved deliverability
- Improved domain reputation
- Improved inbox placement
In my department we're using Twilio for their SendGrid product to relay our email communication and for now it's good for our needs.
I believe the fact the SendGrid's multiple sending IPs with a live view of their reputation and the ability to manage which IPs to use has been greatly helpful
I'll be honest it wasn't my decision to go with Twilio and I wasn't part of the buying committee. We chose to go with them since a different department of ours used their services previously and recommended and led the process with them when our issues were brought up to them.
Do you think Twilio delivers good value for the price?
Not sure
Are you happy with Twilio's feature set?
Yes
Did Twilio live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Twilio go as expected?
Yes
Would you buy Twilio again?
Yes
Comments
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