Item: Twilio
Rating: 8
Author: Angela Arcuri

Overall Satisfaction with Twilio

Use Cases and Deployment Scope

Twilio is a customer engagement platform. We use the product in our organisation to streamline communication and connet with our customers across multiple channels. The product allows sending of personalised messages and ensures secure interaction by providing reliable authentication system. Twilio has played a big role in enhancing our marketing campigns and driving customer engagement. The product supports live chat and video content.

Pros and Cons

Pros

The software integrates with numerous communication systems and facilities real-time feedback collection.
Twilio user interface is very friendly and has very intuitive admin panel
Value for money. The software has flexible pricing that is manageable to all sizes of businesses and organisations.

Cons

Analytics systems of the tool are ineffective. They do not provide detailed data.
The most notable drawback about Twilio is limited customization options. The product is not easily customizable.

Return on Investment

Use of the software has ensured high quality video and voice interaction which have promoted customer support services and sales processes.
The product has enabled us to reach targeted audiences through effective customer engagement and personalised marketing efforts.
Twilio software introduction in our organisation has enabled us to foster customer loyalty and drive growth.

Channels

We only use 3 channels with Twilio.

Twilio Flex, Twilio studio and Twilio APIS.

The product has all channels that we require in our organisation ie for SMS,Emails and video.

Scalability

Flexibility of the software has enabled us to send SMS messages easily and integrate seamlessly with other applications.

Software configuration is much easier and combination of the tool with customer relationship management tools is straightfoward.

Flexibility of the software has enabled seamless multimedia communication eliminating traditional lines.

Key Insights

Do you think Twilio delivers good value for the price?

Yes

Are you happy with Twilio's feature set?

Yes

Did Twilio live up to sales and marketing promises?

Yes

Did implementation of Twilio go as expected?

Yes

Would you buy Twilio again?

Yes

Other Software Used

Resolve Project Management, Lucid Visual Collaboration Suite, Collaboard

Likelihood to Recommend

Twilio is an easy to use tool with a lot of helpful features.

Availability of real-time customer support services.

Initial setting up process of the tool is smooth.

Subscription plan of the software is very affordable.

The product offers a free and unlimited trial before subscription.

Configuration and general implementation of the software is easy.

Comments

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A master piece for customer engagement.

Modules Used