Great flexibility
Modules Used
- Flex
Overall Satisfaction with Twilio
It's currently being used with one department; routing calls to specific people and then having a wider rollover based on availability.
- Customizable.
- Great interface.
- Integrations.
- Basic in nature.
- Isn’t one “knock your socks off” feature.
- The customer gets to assigned an agent quicker.
It’s more basic but has some great flexibility.
Do you think Twilio delivers good value for the price?
Yes
Are you happy with Twilio's feature set?
Yes
Did Twilio live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Twilio go as expected?
I wasn't involved with the implementation phase
Would you buy Twilio again?
Yes