Easy way to share screen and connect with customers via phone / audio, with a great free version
Jason Carlage | TrustRadius Reviewer
September 25, 2019

Easy way to share screen and connect with customers via phone / audio, with a great free version

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UberConference

UberConference is being used by our sales and sales support teams. It helps us to present our product to potential customers online, and it allows us to train current customers. We also sometimes have multiple people on the call so we need the conference line as well as the screenshare function.
  • Easy to log in. We send a link out to sales prospects who haven't used the site before, and it doesn't require any downloads or plugins to join the conference or view our screenshare.
  • The screenshare function is strong. It connects quickly and we rarely get disconnected unless we're in a bad service area.
  • The site has a clean look to it. There aren't a lot of bells and whistles that get in the way and complicate things.
  • They've recently undergone a facelift which is nice, but I've found it more difficult for potential customers to connect to their computer audio. I might be missing where to find the instructions, but lately we've been having some trouble with this.
  • While the screen share function as the presenter is easy, if I ask potential customers to share screen, they are required to go through a few steps. This is okay for folks who are good with tech, but many potential customers have trouble with the download. We've been using the free version - the paid version might eliminate this problem, although I'm not sure.
  • Another function they've added with the facelift is the ability to show your face via the webcam. I can see this being a nice feature but we often present from a coffee shop or even our cars, and some of our potential customers aren't in a place where they'd like to show their face. It's easy for most folks to disable the camera but some who aren't great with tech don't know how to do this. One of the things we've always liked about UberConference is it's simplicity and this just added an extra step. I wish there was a setting for us to disable this option but there doesn't seem to be.
  • It's had a positive return on our overall business objective because we've closed multiple deals by using the platform for audio and by sharing screen.
  • We've also been able to train current customers quickly and easily by sharing screen, and making it easy for them to get on UberConference, which has helped with customer retention.
UberConference offering the conference line and screensharing functions for free was the reason we chose it originally. We looked at ClearSlide, Zoom and Webex, and at the time we looked at them they all required a fee and they had a lot more bells and whistles than UberConference. Not all of our customers are very tech-savvy, and many of them appreciate UberConference's interface and ease of use.
We have never reached out to UberConference's support. The site has been easy to navigate and we haven't had any technical issues, so we've never had a need to contact them. The site has had 100% uptime since we've started using it, and phone and audio connectivity have always been strong so long as we were in a good service area.

Do you think UberConference delivers good value for the price?

Yes

Are you happy with UberConference's feature set?

Yes

Did UberConference live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UberConference go as expected?

Yes

Would you buy UberConference again?

Yes

The free version I would absolutely recommend, we've had some great use out of it for the past few years. Presenting, sharing screen, the conference line and some other features are all free. If we did need more analytics and more features, perhaps making it easier for the potential customer to share screen, we might re-start the search and we'd potentially rate UberConference lower, but for the free version it's been great for us.