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UKG is the BEST!!
Updated November 08, 2022

UKG is the BEST!!

Herpreet Kaur | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We had Namely as our previous payroll vendor and we were extremely disappointed in their services. Then when we came on board with UKG, it made a WORLD of difference. From onboarding to benefits enrollment including open enrollment, performance review, Rapid response, intranet, and most important of all, Payroll! It has been a positive and engaging journey. During implementation, we witnessed a world of difference of how formerly UltiPro worked and our organization could have not been happier with our decision of partnering with UKG.
  • Payroll
  • Benefits Administration
  • Onboarding
  • Rapid Response customer service
  • W2
  • ACA
  • Quicker time to assign case managers on new projects- adding new business to existing or new payroll.
  • Generating in advance an employee's salary prior to their last day in case payroll hasn't begun yet.
  • Can we keep the Classic view the UKG? The classic view is way better and easy to navigate.
  • We saved time by running payroll simultaneously for our 8 pay groups.
  • Open Enrollment has never been better
  • Tracking PTO for sick and other PTO has been solid
  • Our organization saves time on onboarding, and other products as a one-stop shop.
  • Less errors and better communication with Rapid Response
  • Employees are slowly but surely making their way to the platform and compliment the "Model my pay" feature which is a hit!

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

Our employees have advised that they like the platform and we're hoping for increased engagement as opposed to the previous vendor. The employees are aware of some of the features and think Model my pay is one of the best features and use it on a regular basis.
I think the PTO tracking was the last function we implemented in our organization due to the state mandates to display the employee's PTO on their paystubs and that has been super helpful to us as HR to have a quick glance in the system.
Adobe Acrobat Reader DC, Microsoft 365 (formerly Office 365), Slack, Zoom, Webex Meetings, LinkedIn Jobs
Payroll and customer service are what our organization is critical of. Joining UKG changed that all together. Everything in UKG is fluid and there is knowledgeable staff on board who know what they're talking about and most importantly there is someone always available to take the call even during high-call volume around payroll. Once the trust was built there, it was a piece of cake to launch onboarding, performance reviews, benefit enrollments including open enrollment. Thus far, I have not experienced a moment where I found UKG to be less than helpful. You guys are on it!

UKG Pro Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
Not Rated
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
6.0
Performance plans
6
Performance improvement plans
6
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
7.0
Corporate goal setting
Not Rated
Individual goal setting
7
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

UKG Pro Training

It was especially if you used the system previously and know your way around it. For those who have not used the system, I recommend training as it helps navigate and come across key components of the system that you're unaware of.
  • No Training

Using UKG Pro

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Feel confident using
Familiar
None
  • Onboarding
  • Payroll
  • Benefits Admin
  • HR Core
  • Performance Management
  • Business Intelligence
Yes, but I don't use it