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Do NOT purchase UKG
January 06, 2022

Do NOT purchase UKG

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We use UKG for Payroll, Learning, and their Survey Tool
  • NA
  • NA
  • NA
  • NA
  • Payroll Functionality
  • Bank Set Ups
  • Customer Service
  • Accountability
  • Created Red Tape and slows growth

Do you think UKG Pro delivers good value for the price?

No

Are you happy with UKG Pro's feature set?

No

Did UKG Pro live up to sales and marketing promises?

No

Did implementation of UKG Pro go as expected?

No

Would you buy UKG Pro again?

No

Do not like the information flow
NONE
[In my opinion] I would NOT recommend UKG to any organization that is fast moving or growth focused. They can not respond to you or implement change quickly at all [from my experience]. For example a banking change takes months. Too bad if you have fraud on your account or a new division opening quickly.

UKG Pro Feature Ratings

5.9
Employee demographic data
8
Employment history
7
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
5
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
5
2.8
Pay calculation
4
Off-cycle/On-Demand payment
4
Benefit plan administration
Not Rated
Direct deposit files
1
Salary revision and increment management
2
Not Rated
Annual carry-forward and encashment
Not Rated
6.8
View and generate pay and benefit information
3
Update personal information
8
View job history
8
View company policy documentation
8
Asset Management ()
Not Rated
1.7
Report builder
1
Pre-built reports
3
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
3.5
New hire portal
4
Manager tracking tools
3
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

UKG Pro Support

You always have to open a ticket and likely two per issue because that is how the system works. We have had payroll critical issue and we were forced to open a ticket.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Was not offered
No