Overall Satisfaction with UKG Pro
SMBSC used UKG Pro for Core HR processes, payroll, recruiting and onboarding, succession and performance management, HR-related file management, and employee surveys. UKG Pro was instrumental in modernizing our HR-related systems, reducing manual processes, and streamlining other processes. Payroll processing time was reduced significantly and we realized significant ROI after we implemented UKG Pro.
- streamlined and simplified payroll processing
- HR workflow capabilities with reviewers/approvers as required
- Enhanced data visibility via UKG Pro People Analytics
- Reduce/eliminate manual processes and spreadsheets
- Recruiting could use some improvement in terms of applicant access/account management (ie. the ability to fix a typo that the user entered in their email/username)
- Onboarding could use some improvement in terms of offer letter customization, templates, etc.
- Continuous improvement and feature enhancements to support whatever future changes/compliance needs arise. UKG is great at responding to changing compliance matters!
- Significant ROI was realized after 6 months and continued to increase through our 18-month post-implementation review.
- Eliminated many manual processes and spreadsheet tracking of information
- Allowed us significantly increased visibility of our data (compared to the prior system) to analyze our workforce, labor, and other factors.
Prior to UKG Pro, we used a combination of a custom Time & Attendance solution, Microsoft Dynamics GP payroll, and ADP payroll processing and tax filing. Moving these tasks and processes to UKG Pro provided a single solution, streamlined processing, fewer integration (potential failure) points, and reduced time to process payroll overall. Beyond payroll, core HR and benefits capabilities also increased, with a much more user-friendly interface, and stronger analytical capabilities, and eliminated the need for the many spreadsheets and manual checks & balances that we had in place previously. Most importantly, UKG Pro provides an entire, all-in-one solution for virtually any HR-related need, top-notch service and support, and a dedication to being your partner for life. UKG follows through with what they say and genuinely cares about their customers and their success.
Do you think UKG Pro delivers good value for the price?
Are you happy with UKG Pro's feature set?
Did UKG Pro live up to sales and marketing promises?
Did implementation of UKG Pro go as expected?
Would you buy UKG Pro again?
UKG Pro is very user-friendly, has a consistent interface across the web and mobile applications, and provides a wealth of functionality, configuration, and analytics.
We have centralized virtually all of our human resources, payroll, benefits, and related process since implementing UKG Pro. Previously time & attendance, payroll, and many HR processes were de-centralized at each subsidiary. These are now all handled at headquarters effectively, consistently, and more efficiently.
Core HR, Payroll, and Benefits capabilities are well-suited for virtually any company from small, independent businesses to large, global firms. There is a high degree of configuration available from within the solution that can be adjusted and maintained by the customer without the need for customizations from UKG. However, if absolutely necessary, UKG will provide customization services. SMBSC has two customizations on the Time & Attendance side of things.