UKG Pro Straight-forward for Payroll Lacking for Goal Setting
April 21, 2025
UKG Pro Straight-forward for Payroll Lacking for Goal Setting
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro
We use UKG Pro for payroll and quarterly goal setting and bi-annual performance reviews across the whole organization and individual branches. My branch has over 100 employees and all departments use UKG Pro for payroll. On UKG, employees can view information about their role, pay rate, pay structure, pay history, pay stubs, benefits, timekeeping, PTO requests, and more. I'd say each employee uses UKG Pro at least weekly if not daily to at least clock in and out of their shifts and track their pay.
Pros
- Timekeeping is straight-forward and allows you to add notes which is helpful
- Viewing pay history is intuitive and allows you to know exactly when your next paycheck is coming
- I like that you can see your pay rate history and it automatically calculates the percentage increase from raise to raise
Cons
- Goal setting is always very confusing on UKG Pro, that tool could be much more intuitive and motivating to use.
- An aesthetic, easy to use and look at dashboard would be great. This could include information on what pay period you're in currently, how many hours you've logged, when your next pay day is, your goals, and your amount of PTO, etc.
- The mail function could be improved. It's difficult to filter and see all of your messages, and difficult to take action on them. You often have to take very specific routes in order to open/take the action you need on them.
- UKG Pro has streamlined payroll across a large company and many branches/departments
- UKG Pro has helped streamline PTO approvals
- UKG Pro has tried to support employee merit increases through its goal setting function, and this has streamlined and standardized efforts but could be improved.
Payroll, time off requests, and goal setting (and thus merit increases, bonuses, and raises) have been centralized under UKG Pro. UKG Pro has also served as a centralized hub or source of truth for employee information such as employee numbers, pay stubs, paperwork, etc. and reference and storage to this type of information has been helpful and more or less centralized in just UKG Pro.
When I lost power during a work shift, the UKG Pro app allowed me to log my hours and keep track of payroll offline. This was a very helpful feature as one of our off-site facilities (which I frequent about weekly) never has internet, so the app is a must to stay on top of payroll.
I've used Gusto for timekeeping and payroll and HR. I do think the Gusto interface is nicer to look at and more motivating to visit. It has less functions, but I don't use all of UKG Pro's functions anyway, so I like the clean simplicity of Gusto. However, I like that you can be more precise in your timekeeping with UKG Pro by adding notes and specifying which budget your pay should come out for which shift.
Do you think UKG Pro delivers good value for the price?
Not sure
Are you happy with UKG Pro's feature set?
No
Did UKG Pro live up to sales and marketing promises?
No
Did implementation of UKG Pro go as expected?
I wasn't involved with the implementation phase
Would you buy UKG Pro again?
No
Comments
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