Mostly there ux wise. All the way there in functionality
July 07, 2025

Mostly there ux wise. All the way there in functionality

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

Used for HRIS, ATS, onboarding and open enrollment. Used for a national company with about 2000 employees. Employees also used the app to deal with transactions and we used the kiosk function for some (not all) hourly. locations. Because it was a national brand, we had several tiers of access. Partnered with ADP for payroll.

Pros

  • Employee data management
  • E verify
  • Reporting

Cons

  • Custom reporting for lower tiers of access
  • How action items are organized or presented
  • The ATS to Onboarding transition
  • Smoother candidate experience
  • Reduction in time to hire
  • Simplified e verify
Onboarding. We used to need to send out multiple Docusigns and now it all lives under one roof. The notifications and tracking that it has really helps with at a glance things which is very handy when scaling for seasonal.
We had been DYING trying to streamline keeping docs for employee files under one roof. The transition from paper to digital was already hard but then moving averting on one secure place wasn’t happening. Love that UKG Pro lets you upload specific items that might be I. House only so you don’t have to worry about a new portal or mass resigning of policies.
Wish that some of the action items were stored or worded a little more logically. I’ve worked in 5 or so HRIS and UKG Pro while vast, still took the longest to learn.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

No

Would you buy UKG Pro again?

Yes

Great at keeping all the historical data.
We were heavily audited and this greatly helped thing.
Didn’t love how hard it was to get a custom report made.
ATS had the potential to be great but there is a lot of work that has to be put in by you to make that happen. Which there was a preview/sandbox version before you posted something.
The handover from ATS to onboarding was a little clunky and made it hard to delete profiles without also deleting all the data.
Wish that job posting in the drafts section could be deleted or at least archived. Once you start one, it’s in purgatory as soon as you enter a job code.

UKG Pro Feature Ratings

7.3
Employee demographic data
8
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
5
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
5
8.4
Support for external payroll vendors
8
Off-cycle/On-Demand payment
7
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Leave and Attendance Management ()
Not Rated
8.0
View and generate pay and benefit information
8
Update personal information
9
View job history
8
View company policy documentation
7
Asset Management ()
Not Rated
7.0
Report builder
6
Pre-built reports
7
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
7.7
Candidate ranking
9
Candidate search
7
Candidate development
7
7.0
New hire portal
8
Manager tracking tools
6
Performance and Goals ()
Not Rated
7.1
Job Requisition Management
7
Company Website Posting
6
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
6
Applicant Tracking
8
Notifications and Alerts
9

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented 8 months ago
    Thank you so much for this helpful feedback.

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