UKG Pro Review
July 11, 2025

UKG Pro Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

It manages all of our debt data. So it's an HRIS system. And we also use it for pay and payroll.

Pros

  • This product does a lot of things well, one of the things that I think our organization has benefited from this product is with employee self-service. That's a great feature that we use. And so that's something that I certainly highly recommend.

Cons

  • I think part of where it needs improvement is in the support situation and between our payroll department and then UKG Pro support. Sometimes we may have an older version and so it's out of my purview, but it may be my understanding that it slows getting things changed or done quickly.
  • I'm going to tell you right now that we don't use UKG Pro to its fullest potential, but if we were, it would be fantastic. Right now because some of the pieces have to do with operations and operations management and change management. We haven't gotten there yet and sometimes it takes us a longer time to get there, but certainly we believe that the product's going to meet the needs when we do get there, so it's positive.
So we've pulled all of our paid time off online, which was huge for us. We used to do it all by paper and oh my gosh, payroll was like pulling their hair out because they would have to manually enter all of our PTOs. And so now we upload all of our sick time and it's really through employee and it's been fantastic that the employees then will ask for paid sick time as well as vacation time.
So I would say certainly employee engagement because when they used employee self-service for our population was huge. So they could look at their paycheck before their paycheck hit the bank, they can look at what their PTO balances are on employee self service, they can go back and it's really saved a lot of time for HR because we don't have to continue to print out people's paychecks because they can go right to self-service and do it on their own. And instead of fishing for our employees, we've taught them how to fish, which has saved a lot of time for us and it's increased our communications with the employees so we have a higher employee engagement scale. Also, what's been phenomenal is that we have many multiple languages that we have to work with in the state of California and we have to provide those things in their language if there's more than 10% of the employee base that speaks that language. And UKG has been able to meet that need for all of our Spanish speaking employees and they get it in their own language, which is fantastic.
8 or 9 not because of UKG, but because we didn't set it up on the backend correctly to begin with. And I think that that was part of our issue. But I think what they offer now, now that they've merged with Kronos is a really solid product.
Well obviously we moved from Paylocity and ADP because it didn't work, but we've been with UKG when they acquired Kronos and now it's one company. And so those products together are really, really good. And that's why we use this product. It's also because we have legacy with it and it's met all of our needs that we've had so far.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

Where is this product well suited? I would certainly say if you're just trying to manage data and it's from your historical data, but we all know that garbage in, garbage out. So make sure that if you're transitioning, that you get all the clean data in because if you don't set up the product correctly, it's not going to work for you. So I would certainly say an employee data where it needs some help. It used to need some help in recruiting, but I think that particular functionality they've improved on in the last 18 months.

UKG Pro Feature Ratings

Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Thank you so much for the helpful insights

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