UKG has been an amazing product & resource for both our payroll and human resource teams
February 20, 2021

UKG has been an amazing product & resource for both our payroll and human resource teams

Michelle Fornoff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

We use UKG across our organization for timekeeping, payroll processing, and human resources functions such as recruiting and performance management.

Pros

  • Excellent customer service.
  • Intuitive and easy to use.
  • Easy and quick ways to find fixes and tips on how to resolve issues or questions.

Cons

  • The new left side menu is difficult to use and to find what you're looking for; the old menu was more condensed which made it easier to find what you were looking for.
  • Easy to use processes that make payroll processing run smoothly.
  • Easy to build and run reports to respond to requests from CEO.
UKG is much more user-friendly when it comes to maintaining employee information and especially when building and running reports.
I have never experienced any issues related to response time in accessing our payroll and human resources information or in building, accessing, and running my different reports, which are both standard and ad hoc (customized).
I absolutely love the customer success portal where you can request "help" from UKG through a case or just browse for different responses related to the issue you are having or trying to solve. There is so much valuable information here and anytime I do enter a case for assistance from UKG, the response time is amazing. My issues are typically resolved within a day.
Anytime we reach out to UKG for support, the support is always quick and helpful. There have been so few issues with the product that I can't think of a specific example of exceptional support, I would say the support that we receive is always amazing and exceptional.
I have and will continue to recommend UKG to colleagues as it has been easy to use, the reporting options are amazing and it has just overall been a positive experience.

UKG Pro Feature Ratings

9.0
Employee demographic data
Not Rated
Employment history
9
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.5
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
9
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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