UKG speaks to me
February 19, 2021

UKG speaks to me

Karen Gilmer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

We use UKG Pro (formerly Ultimate Software UltiPro) across the whole organization. It is our payroll processing software; our employees use it to make personal information changes and benefits elections, and we will be soon using it for our timekeeping and time-off tracking. We use it for digital documents, such as merit increases, garnishments, changes of status, etc. We encourage employees to access it for all their record needs from W-2s to pay stubs.

Pros

  • Onboarding
  • Documentation storage
  • Payroll and benefits processing

Cons

  • Easier use of reporting for management at our locations
  • Employees who transfer
  • Employee rehires
  • Cost savings
  • Time savings
  • Manage HR activities in one platform
UKG Pro (formerly Ultimate Software UltiPro) is far superior to a previous software that I used several years ago, Sage Abra Suite. There is no comparison!
I have no issues with other software or systems integration. Pages load quickly and reports are very quick.
Almost everything I have utilized has been very user friendly and makes sense. I appreciate that UKG Pro (formerly Ultimate Software UltiPro) is continually looking for ways to improve and asks for user input and suggestions to consider.
I have had a tough garnishment situation that required the creation of an additional fee to populate every time the garnishment was deducted from an employee paycheck. The fee then is not officially a garnishment, rather a voluntary deduction, and I had a very good customer service interaction and followup to make sure that this was properly set up. They walked me through everything and I was very satisfied.
I have not seen any scenarios where UKG is less appropriate. It is well suited to multiple company organizations such as ours.

UKG Pro Feature Ratings

8.0
Employee demographic data
9
Employment history
Not Rated
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
Not Rated
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.2
Pay calculation
9
Support for external payroll vendors
8
Off-cycle/On-Demand payment
8
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
8
8.0
Approval workflow
8
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
Not Rated
View company policy documentation
9
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
6.5
Report builder
5
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
6.5
New hire portal
8
Manager tracking tools
5
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
8.0
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
8

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