Item: UKG Pro
Rating: 10
Author: Brandon Valdez

Use Cases and Deployment Scope

UKG Pro currently is being used by the HR department as the HRIS and the payroll department for processing payroll. Aside from standard W2, W4, Org Charts, and paystubs for employees, there isn't currently much self-service from a whole organization perspective.

There are plans to expand our self-service for transfers, promotions, salary increases, and skills review. Additionally, we plan to create dashboards for certain levels of managers.

Pros and Cons

Employee Data Management - The system is a fantastic HRIS.
Payroll - The payroll process is straightforward and simplistic.
Configurability - The system is easy to configure and implement.
Business Process Configuration - The system allows for easy configurations to match business needs.
Workflow Configuration - Easy workflow designs for business processes.

Mobile Functionality - HRIS Access via app or web.
Login as Employee - I do not understand why I cannot login as an employee as an HR admin. I have in other business systems and HRIS's so this is a must have.
Reporting - Cognos is great, but takes a lot of getting use if you aren't familiar with it.
Org Chart - Customization of Org Charts would be nice. Different backgrounds, ability to set order of direct reports, etc.

Return on Investment

Time Saving in Day-to-Day data management.
All-in-one HR platform.
Ease of access of data for management and employees.

Alternatives Considered

Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Our previous platform was D365 HR. The system did provide a lot of access, but didn't come with any real out-of-the-box features to make implementation easier. UKG Pro didn't require an external 3rd party to help with it's implementation and had great user adoption from both the HR and employee side, compared to D365 HR.

Performance

From a web page load perspective, it's tricky. My personal computer that I built, runs/loads pages very quickly. On my work laptop, it seems to lag or have a slow load time for pages. Additionally, some windows open and they cannot be moved easily, because of resolution settings on monitors.

Currently do not have integrations fully setup, but not worried about the slow/run time on them.

Support Rating

I loved my UKG Pro implementation team. My Implementation Specialist really made me feel like we purchased a valuable product and reliable product. When sent over to Customer Success, I was sad to lose them, but the support I've been given still assures me that I'm in great hands and will be communicated to.

Exceptional Examples of UKG Pro Support

Our PM for implementation knew that reporting was a big focus for our group and went out to find additional training resources for our group for better adoption of the Cognos reporting platform.

Our Implementation Specialist was very reachable and answered all my questions and made recommendations based on the company data/scenarios we were providing.

Likelihood to Recommend

Pros:

An affordable HRIS and Payroll platform, that are easy to use and integrate with.
The ability to track global employees, while keeping in mind laws related to those regions.
Flexibility in configurations to account for different business models/processes.
Vast API library for ease integration setups.

Cons:

"Easy to use reporting system" - Learning curve for reporting from Cognos.
"Personalized Benefits Solutions" - Benefits Prime functionality seems limited in terms of customization.
"All access for Admin" - Admin access to employee view is non-existent.

Reliable, Streamlined, and Worthwhile Company Purchase

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)