Pros and Cons of UKG Pro
April 20, 2021

Pros and Cons of UKG Pro

Marisa Jacobs | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

We use it as our HRIS across the company for payroll, HR, etc.

Pros

  • Their Account Managers and ERM's are amazing.
  • They have many options to fulfill HR needs.
  • Their annual conferences are amazing.

Cons

  • Cases and Service Requests are not great processes.
  • File feeds are probably my least favorite part of UKG Pro - the entire process is difficult and not customer service oriented.
  • Time management as it is today is not a very easy or user friendly process (not the Kronos option)
  • Cost/time savings on moving to Benefits online.
  • Ability to manage most of our HR activities within one platform.
  • Created efficiencies.
I was not involved in the decision making process for UKG Pro.
Most pages load quickly. Reports can be pretty lengthy to run if they are very complex.
ERM's and Account Manager's are excellent - but the Cases and SR's are not always great and extremely inconsistent.
Mya Sanger always delivers exceptional support for UKG. She is our ERM and she always goes above and beyond to help out in any way she can, and to fix the issues I have had with other parts of UKG Pro. She is a lifesaver for your company and you should hold on to her at all costs!
I think UKG Pro is overall a good HR software system. There are good Benefits options, they have added Kronos Time Management solutions which look promising, and they have various options for other HR related areas.

UKG Pro Feature Ratings

7.3
Employee demographic data
8
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
7
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
6.8
View and generate pay and benefit information
6
Update personal information
7
View job history
7
View company policy documentation
7
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
5.0
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
7
Manager tracking tools
7
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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