UKG Ready is great for large organizations with small administration teams.
Updated November 15, 2021

UKG Ready is great for large organizations with small administration teams.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UKG Ready

Our entire hospital system uses UKG Ready for our HR and Payroll needs. All employees are responsible for recording their time, completing reviews, and reviewing their pay data within the system. UKG Ready streamlines the process between HR and payroll and allows us all to see everything and work much more efficiently. Our auditors also love the audit functions and security management between departments.
  • Streamlines the process between HR and payroll. Each team can quickly see and share information.
  • Our entire hospital team can use the system and it's easy to provide trouble shooting support to our teams.
  • Appearance -The system is easy to use and attractive for users.
  • The payroll process specifically is very well laid out.
  • Communication! UKG has really stepped up on communication and training especially around tax related deadlines.
  • Roll-out of improvements-there are updates and changes frequently. It's hard to keep up with some of the changes.
  • Support case response has really slowed since UKG has expanded.
  • Training for end-users-it would be helpful if UKG had training materials for things like timesheets, reviews, and reviewing data within the system.
  • Increased productivity.
  • Increased security.
  • Increased transparency.
We previously used CPSI. It was an incredibly outdated system with little information for our employees. It was definitely a major upgrade from this system. We previously used 2+ systems for our HR and payroll management. UKG was the only product we really dug into after leaving CPSI. It's been a great update.
We have a lot of pay rules and merit increase processes in our system and UKG can handle them. However, we have run into a roadblock and had to switch to their new pay calculation profile that resulted in additional cost to our company. For the most part, the system does what we need efficiently.
In the payroll position, UKG gives me great access to see all of the HR and payroll data in one place. It's so helpful to easily be able to flip to an employee's profile, documents, or audit trail to see changes made, confirm adjustments, and see recent documents from the employees. I am a one-person payroll department with over 600 employees and I could not get my job done timely without UKG.
UKG has really ramped up on their training and communications. They have a UKG community that allows you to use self-help search tools and also ask other UKG community members questions. You can also put in tickets when an issue can't be resolved through the community. UKG does have training videos within the system for employees and all positions, but it's a bit confusing. We don't have employees actively using this feature.
After several years of using UKG, I would say it's pretty easy to use. UKG has really stepped it up with communication and instructionals, however there are a lot of changes happening regularly which can make it a little harder to stay on top of.
We have an integration with another system and although it works well, it is hard to manage issues between the 2 systems. It would be helpful if customer support was quicker and more clear on who to reach out to.

Do you think UKG Ready delivers good value for the price?

Yes

Are you happy with UKG Ready's feature set?

Yes

Did UKG Ready live up to sales and marketing promises?

Yes

Did implementation of UKG Ready go as expected?

Yes

Would you buy UKG Ready again?

Yes

UKG Ready is easily accessible - I love that it's web based. No need to use the VPN network. This really helps managers when they are on vacation, but need to do work. It's also helpful for employees to have a streamlined view between the desktop at work and at home. The system in my opinion is pretty user friendly. I love the audit trails - it really helps you keep track of possible errors and find information that may have accidentally been deleted.

UKG Ready Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
4
Organizational charting
7
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
8
Support for external payroll vendors
8
Off-cycle/On-Demand payment
8
Benefit plan administration
5
Direct deposit files
8
Salary revision and increment management
5
Approval workflow
5
Balance details
5
Annual carry-forward and encashment
5
View and generate pay and benefit information
9
Update personal information
7
View job history
7
View company policy documentation
5
Report builder
10
Pre-built reports
8
Performance plans
4
Performance improvement plans
4
Review status tracking
6
Review reminders
8
Multiple review frequency
5
Create succession plans/pools
Not Rated
New hire portal
7
Manager tracking tools
7
Individual goal setting
5
Performance tracking
5
Job Requisition Management
5
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
6
Applicant Tracking
7
Notifications and Alerts
7

Using UKG Ready

620 - All employees UKG for timesheets, time off, and performance reviews. Manager use it for timesheet processing, merit increases, and payroll budget information.
5 - We have 4 HR employees that provide HR support and 1 payroll person for all other functions including HR.
  • All in one system
  • Payroll and tax processing
  • Reliability
  • HR Benefit system
  • Payroll Processing
  • Scheduler
  • Intranet type rollout
Overall UKG is an easy to use system.

Evaluating UKG Ready and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
We used a very manual system prior to moving to UKG. We needed something that we could work with outside of regular payroll runs to prepare payments for payroll. It's also very helpful to have HR and Payroll in one place.

UKG Ready Implementation

It was very helpful having 2 people help me through the first payroll, but instructions were non-existent.
Yes - HR was implemented first and then timesheet & payroll were enrolled.
  • System usage-Chrome vs IE
  • Employee & Manager training was very deficient
  • The quick test time was hard to manage

UKG Ready Support

ProsCons
Kept well informed
Escalation required
Need to explain problems multiple times
Slow Initial Response
Support is included.
Yes - No, the case was sent for "PAR Reporting" which usually won't get fixed until the next roll-out.
When we initially started with UKG, the customer service was great. Using the community helped me enter details and screenshots so the rep could research before calling me back. This really helped resolve issues faster.
UKG support has gone downhill as they've gotten larger. Response is slower and often I seem to know more than the support specialist helping.

Using UKG Ready

ProsCons
Like to use
Easy to use
Well integrated
Consistent
Convenient
Feel confident using
Lots to learn
  • HR to Payroll Info-Deductions
  • Timesheets to Payroll
  • Document upload
  • Pay Increases
  • Pay adjustments
  • Reviews
Yes - UKG's mobile app is similar to the online platform which makes it easier to use between the systems.