Ultimate Software is a great product
Updated March 21, 2017

Ultimate Software is a great product

Grace Lee | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UltiPro

UltiPro is used by the entire organization. We use manager self-service for payroll related transactions. For employee self-service, we use it for pay statements, add/change direct deposit and updating profile for address/phone number/licenses and certification. HR function uses it for hires/terminations and change status. Payroll function uses it to process pay.
  • MSS function - leaders use it to manage their employees and process change in jobs/salary.
  • ESS function - allows employees to be able to own areas of their profile, access tax slips at ease and update pay related areas like direct deposit.
  • UltiPro Time and Attendance (UTA) - needs improvement on simple functionality, reporting and configurability for design (streamlined for our users).
  • UltiPro Recruiting (RECV14) - although not currently using, some of the limitations that cause us hesitation in using is that there is no ability determine which component companies/org levels should come over from Core to be internal candidate profiles.
  • Costs savings
  • Time savings
Well suited- It is cloud (Saas) based. It allows users to update or change information based on workflow set up.

UKG Pro Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
3
Organization and location management
4
Compliance data (COBRA, OSHA, etc.)
6
Pay calculation
6
Support for external payroll vendors
5
Benefit plan administration
5
Direct deposit files
8
Salary revision and increment management
7
Approval workflow
7
Balance details
6
View and generate pay and benefit information
7
Update personal information
7
View job history
8
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
3
Report builder
6
Pre-built reports
5
Ability to combine HR data with external data
3
Job Requisition Management
5
Company Website Posting
5
Publish to Social Media
5
Job Search Site Posting
5
Duplicate Candidate Prevention
5
Applicant Tracking
5
Notifications and Alerts
5

Configuring UltiPro

UltiPro Support

For general questions there seems to be an ease in getting results or communication. For anything other, there tends to be consistent questions or the need for me to reiterate my question even though I am very good at documenting it in my case submission
ProsCons
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support cares about my success
Not kept informed
Escalation required
Need to explain problems multiple times
Slow Initial Response
In the past, my Customer Success Manager set up time monthly to meet about cases to ensure HR and Payroll were happy about case management

Using UltiPro

It is fairly use and straightforth.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Convenient
Feel confident using
Requires technical support
Inconsistent
  • MSS and ESS was very easy to use
  • Workflows are pretty straightforward
  • not currently using
Yes - We do not currently use due to Single Sign On

Integrating UltiPro

Integration with Workopolis (only customer to have this) and integration for our US benefits carriers (Cigna, Kaiser, EyeMed, etc) were not easy or the best experience we have had.