Ultimate Software Review

Excellent product. I think UltiPro is appropriate for organizations of all sizes and geographic scope that require an HR-only solution. Ultimate Software offers all of the modules (performance management, recruiting, succession planning, etc.) that one would expect from the better known brands, but at a fraction of the cost and a much faster/easier implementation process.

Online training is cost-effective, convenient, and efficient for training on very specific topics. We have had a very positive experience with Ultimate's online training services. However, if the topic is more general and requires more interaction then I would suggest in-person training as online training is not efficient in this manner. This statement is not unique to Ultimate.

My personal experience with the in-person training is somewhat dated, but I found the instructors to be knowledgeable in the product/module and adept at managing the different levels/skills in the class. My only complaints at the time was the lack of availability of in-person training on the west coast and the hardware in the training rooms was horribly outdated.

This area has seen a lot of improvement recently, especially with the expansion of the customer success manager role and the rapid response line. Submitting a ticket and waiting for a response can be maddening, especially when it's a payroll related issue and deadlines are looming. Tickets still get "lost" between different support tiers and sometimes ownership is not taken for things that fall through the cracks.

I have dealt with a gentleman named Scott Mertzel over the years and he is a first class account rep.