Overall Satisfaction with UltiPro
We use UltiPro for our payroll, HR and reporting needs across multiple companies with various business needs and requirements. The core strength of UltiPro is the payroll knowledge and expertise. Upon implementation 8 years ago, we noticed major improvements in our data quality and assurance that we are compliant with payroll regulations. We have implemented several HR products (Recruitment, Onboarding, Performance Management) to address our HR service needs across many locations across 12+ states in the US. The business intelligence tool allows us to share data across the organization in a way we were unable to in the past.
- Payroll - compliant, good canned reports.
- Reporting - Cognos is a powerful tool that allows you to provide solutions to your customers - if the data is there, it can be captured in a report.
- Onboarding - The tool allows us to reduce paper and improve communication to internal resources and management of expectations related to hiring employees.
- Learning about how features could be implemented for your organization as soon as they are available.
- Transition from back office tool to web based tool requires patience as many features aren't immediately available.
- UltiPro's growth has challenged the availability of resources related to support and building a strong relationship management with your immediate support personnel.
UKG Pro Feature Ratings
It has improved tremendously the last 3 years. It was a big area of improvement and now is a strength.
Relationship with Ultimate Software
Robbin has been very good about communicating updates and does a nice job of being very transparent with her communication. I feel she takes the time to listen to our questions, researches the situation and then responds accordingly. We have been a customer for over 8 years so the sale isn't new but we have only been working with Robbin for a short time and she is doing well to meet our expectations.