UltiPro HR
Updated April 01, 2019

UltiPro HR

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We use UltiPro as our global HRIS and payroll for the US. It allowed us a complete view of our workforce. We are now using Ultimate to feed Celergo for international payrolls in 5 countries.
  • Ease of use to manage and maintain
  • Creating and delivering report
  • Integration between modules
  • Global capabilities working seemless
  • Building templates to allow for more admin vs. needing to go to Ulti to process
  • Costs savings
  • Time savings
  • Consolidating HR administration under a single solution
UltiPro has helped us achieve some of these and we are working towards the rest.
  • Fusion
Stack up similarly, Oracle had more built in features but was more complex to implement.
Primary US based companies with some international employees. Less suited to a non US based company

UKG Pro Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
8
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Support for external payroll vendors
8
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
8
View and generate pay and benefit information
9
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
7
Tracking of all physical assets
9
Report builder
10
Pre-built reports
9
Ability to combine HR data with external data
8
Performance plans
9
Performance improvement plans
9
Review status tracking
9
Review reminders
8
Multiple review frequency
10
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
6
Performance tracking
8
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

UltiPro Support

This is an average score for support overall, certain pockets like rapid response, BI would score much higher if the ratings were individual.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
Escalation required
Need to explain problems multiple times
No - I was not aware that was an option
Ultimate has some great support reps, sometimes the trouble is just getting to the right ones. There have been several times where Rapid Response has helped us resolve a critical issue while processing payroll, and the BI support team have helped us to create some useful reports and alerts.

UltiPro Reliability

As you expand globally functionality is limited and the system does not act as one system but a collection of units.
We have never had an with availability of the core product.
There have been a few times over the last 2 years where pages were loaded noticeably slower than normal, but that is not the norm.