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Great product and customer service!
Updated February 05, 2019

Great product and customer service!

Katharine O'Neill | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We currently use the Core HR product across the organization for HR management, payroll processing and reporting. After six months we added the time and attendance module and after one year we added Recruiting and Onboarding. We are currently contemplating adding the Compensation module. Each implementation was well planned and customer support is excellent. With Ultipro we have been able to provide a full employee self service solution and have been expanding the manager self service features. We were able to streamline many manual processes that we had in the past.
  • They offer a robust security setup that is easy to maintain
  • They provide customers with a full portal of user guides, videos and web based training for all aspects of their platform-along with immediate assistance by phone or chat
  • Business Intelligence reporting capabilities are fantastic
  • I wish the time and attendance module was more admin user friendly or there was more training available -in order to learn how to configure on our own without having to create a service request
  • It would be nice if the withholdings could be directly sent to CRA or withdrawn form a customer account in order to speed up processing-currently we receive a payment services invoice and then pay the invoice
  • Time savings
  • Consolidating HR administration under a single solution
  • Security and peace of mind
We have certainly had time savings moving from manual recruiting and time keeping to an automated process.
The online presence and access anywhere is a key feature with Ultipro. They have also launched a mobile phone app.

UKG Pro Feature Ratings

7.1
Employee demographic data
8
Employment history
8
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
6
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
7.6
Pay calculation
8
Support for external payroll vendors
8
Benefit plan administration
7
Direct deposit files
7
Salary revision and increment management
8
6.0
Approval workflow
7
Balance details
6
Annual carry-forward and encashment
5
7.6
View and generate pay and benefit information
8
Update personal information
7
View job history
8
View company policy documentation
8
Employee recognition
7
7.0
Tracking of all physical assets
7
7.3
Report builder
8
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
6.0
Create succession plans/pools
6
Candidate ranking
6
Candidate search
6
Candidate development
6
7.0
New hire portal
7
Manager tracking tools
7
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
7.0
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
7
Applicant Tracking
7
Notifications and Alerts
7

Upgrading UltiPro

Yes - We recently added the compensation module in order to process merit increases and annual bonus payments.
  • Faster merit processing
  • Leader access and workflows built in
  • seamless integrations with core product and payroll

Using UltiPro

2 - Our payroll team managed Ultipro core and UTA. For end users the product is intuitive and very much like any other web based platform. It is easy to navigate even though we do provide internal job aids for some specific tasks that we expect employees to manage on their own. You do not need to be a technical genius to manage Ultipro but if you are skilled the product is able to support that as well (specifically BI reporting).
  • Payroll processing
  • Recruiting, onboarding and employee management
  • time and attendance tracking
  • we would like to work on eliminating forms and moving to automate workflows
  • we successfully added another component company in 2018/2019
While we have had our share of hiccups with the product we are happy with the service provided. We also enjoy the many updates that come as a result of customer feedback - not many companies listen to customers and spend as much time reinvesting in the product offering.