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Ultipro Helps Us to Care for our Customers
Updated February 05, 2019

Ultipro Helps Us to Care for our Customers

Deb Damon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

Ultipro is being used across the organization for performance managment, compensation management, payroll, benefits including open enrollment and life events, and regular HR functions such as new hires and rate increases.
  • Ultipro is particularly helpful on the performance management side. The set up and process is simple and is modiable enough to work for most organizations.
  • Our main concern when choosing Ultipro was how it would be used by thousands of hourly, not necessarily system savvy employees. We have found that Ultipro simplifies it's processes so that it is easily understandable and therefore readily used.
  • Customer Service is a strength for Ultipro. The model in place provides a personal touch and I am always amazed at how quickly our issues and questions get addressed.
  • Ultipro listens to its' customers. We all have the opportunity to send in ideas and it is always gratifying when they are put into practice.
  • Report Writing is an issue. It is not necessarily intuitive and with the recent upgrade has become more complicated especially for simple report writers.
  • I was recently surprised at the pricing associated with the new Learning Management system. In comparison to other vendors it was way out of whack. Much too high.
  • When tickets have to be escalated to customs or other areas beyond the basic customer support, it often gets lost in a "black hole" for too long.
  • Costs savings
  • Time savings
  • Security and peace of mind
We have eliminated a ton or paper from using performance management and open enrollment. Our team members are comfortable working in the system and our processes have streamlined as a result.
The only other product I have used in the HCM genre is Genesys. It was more than 10 years ago and we left them specifically because of customer service. Ultimate's customer service is exemplary.
Well suited for companies, especially retail, who are looking for a system that is easy to teach, responsive, logical and lets your teams spend their time on their customers rather than on trying to figure out systems. Ultipro knows how to simplify processes very well. In addition, I have been "wowed" by their customer service.

UKG Pro Feature Ratings

9.1
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
7
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
9
10.0
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
10
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
8.3
Approval workflow
10
Balance details
5
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
6.0
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
Not Rated
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
10.0
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Upgrading UltiPro

Yes - Ultimate schedules 2 main upgrades a year. Prior to the upgrades they publish notes of what is changing and they hold webinars to go over all of the upcoming changes. We purchase the custom testing package that makes sure we have no issues as a result of the upgrades. There is very little that has to be done as the result of an upgrade. In a lot of cases you have the option of turning on or off new items and a good number of the changes are the result of customer input. It's a pretty simple process and most people don't even know it's going on. They schedule the upgrades overnight and let you know that your system won't be available for a few hours. It's never been a problem.
  • Mass approval of salary plan worksheets
  • Ability to send back salary plans to managers for additional adjustments
  • Enhancements to job descriptions formatting and printing
  • I'm not aware of what is coming with the May 2019 release.

UltiPro Training

There are lots of resources for learning the Ultipro product and the associated modules. Some products I learned on my own, some I went through formal classroom training and some I've used web-based training. In all cases, training is free of charge. What kind of training is beneficial depends on how the individual learns and how complicated the product is.
  • Online training
  • In-person training
  • Self-taught
This is probably the most common form of training and it is very good, on occasion there may be a resource that needs to be updated.
This is less common, but I feel that in person training is always the most effective because you get to ask questions.