Ultipro Helps Us to Care for our Customers
Updated February 05, 2019
Ultipro Helps Us to Care for our Customers
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UltiPro
Ultipro is being used across the organization for performance managment, compensation management, payroll, benefits including open enrollment and life events, and regular HR functions such as new hires and rate increases.
Pros
- Ultipro is particularly helpful on the performance management side. The set up and process is simple and is modiable enough to work for most organizations.
- Our main concern when choosing Ultipro was how it would be used by thousands of hourly, not necessarily system savvy employees. We have found that Ultipro simplifies it's processes so that it is easily understandable and therefore readily used.
- Customer Service is a strength for Ultipro. The model in place provides a personal touch and I am always amazed at how quickly our issues and questions get addressed.
- Ultipro listens to its' customers. We all have the opportunity to send in ideas and it is always gratifying when they are put into practice.
Cons
- Report Writing is an issue. It is not necessarily intuitive and with the recent upgrade has become more complicated especially for simple report writers.
- I was recently surprised at the pricing associated with the new Learning Management system. In comparison to other vendors it was way out of whack. Much too high.
- When tickets have to be escalated to customs or other areas beyond the basic customer support, it often gets lost in a "black hole" for too long.
- Costs savings
- Time savings
- Security and peace of mind
We have eliminated a ton or paper from using performance management and open enrollment. Our team members are comfortable working in the system and our processes have streamlined as a result.
The only other product I have used in the HCM genre is Genesys. It was more than 10 years ago and we left them specifically because of customer service. Ultimate's customer service is exemplary.
UKG Pro Feature Ratings
Upgrading UltiPro
Yes - Ultimate schedules 2 main upgrades a year. Prior to the upgrades they publish notes of what is changing and they hold webinars to go over all of the upcoming changes. We purchase the custom testing package that makes sure we have no issues as a result of the upgrades. There is very little that has to be done as the result of an upgrade. In a lot of cases you have the option of turning on or off new items and a good number of the changes are the result of customer input. It's a pretty simple process and most people don't even know it's going on. They schedule the upgrades overnight and let you know that your system won't be available for a few hours. It's never been a problem.
- Mass approval of salary plan worksheets
- Ability to send back salary plans to managers for additional adjustments
- Enhancements to job descriptions formatting and printing
- I'm not aware of what is coming with the May 2019 release.
UltiPro Training
There are lots of resources for learning the Ultipro product and the associated modules. Some products I learned on my own, some I went through formal classroom training and some I've used web-based training. In all cases, training is free of charge. What kind of training is beneficial depends on how the individual learns and how complicated the product is.
- Online training
- In-person training
- Self-taught
Comments
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