Overall Satisfaction with UltiPro
We are using UltiPro with the organization. Some users just have web access and others have front and back-office access. Although everyone's access is different, it is somewhat utilized in the same way. I currently use it to process my payroll and use it for HR purposes as well.
- UltiPro allows you to view 2 different screens at the same time without having to toggle back and forth to view screens.
- I love that when you make changes to payroll timesheets, it is immediately seen. It's the same thing when you are approving timecards or when I have to make update's to an employee's record. Users are able to see the changes immediately with the assurance it has been entered accurately.
- I love how UltiPro gives more of the control to you as the user.
- Overall I have been happy using UltiPro at the company I am presently at and even before at the company where I was a part of the implementation. It took a long time, but it is an upgrade from the system we were previously on.
- I would like a faster response to our issues/tickets. Sometimes I or our HR rep has to place multiple calls and multiple tickets before (or if) she gets a response.
- It would be nice to be informed once an issue has been resolved, like a notification that it has been done so without just taking a chance and finding out that "oh it's fixed now." It can be quite frustrating if I'm in the middle of processing payroll and waiting on a response, only to find out by diving in and trying a function that it's fixed now.
- Costs savings
- Time savings
- Consolidating HR administration under a single solution
Overall, the final outcomes are being met in my personal opinion. We ask for what or how we need the system to operate and it does the job. Are there some other kinks that can be worked out? Of course, but I am excited that UltiPro/Ultimate as a whole are keeping up with the ever-changing dynamic field to make sure "we" as the customers are being updated and satisfied.
I love the versatility of the overall system.