Very happy user
August 29, 2019

Very happy user

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

It's used across the organization for time management, payroll, HRIS and recruiting.

Pros

  • User support is great and has improved greatly over the last few years.
  • Proactive communication- giving a heads-up to things coming ahead.
  • Great employees, friendly and helpful.

Cons

  • It's been a while since I accessed online training, but I've found this to be not intuitive. May have already been fixed.
  • BI could be easier to use.
  • We've recently used it for performance reviews. The process is clunky and not easy to change/adjust.
  • Time savings
  • Consolidating HR administration under a single solution
  • Security and peace of mind
For the most part, I feel that we've achieved these outcomes.
I used ADP at another company, and it was very cumbersome and not easy to make changes when needed. I find UltiPro to be much more user-friendly.
UltiPro's performance has improved in the last several years. We previously described it as 'glitchy'. I haven't noticed any of these same issues recently.
Support has improved over the last few years also. UltiPro's staff are friendly and eager to help. I have no complaints with this.
I had to set up a new deduction code that was tax-free for employees to donate vacation time to a hurricane relief charity. As Controller, I'm not the standard user, so I have a lot of knowledge and access but not the practical expertise to perform system setup (as I don't do it often). It was also an oddball request, and I was impressed with the help that I received.
UltiPro is great for the employee interaction. Actions such as downloading tax forms, requesting time off, and accessing links is super simple. We've price checked other payroll/HRIS systems and UltiPro is very competitive.

We used UltiPro for employee reviews this year and it's not the greatest module. Would like to see some improvements here.

UKG Pro Feature Ratings

9.7
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Support for external payroll vendors
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
9.7
Approval workflow
9
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
6.0
Performance plans
6
Performance improvement plans
6
Review status tracking
6
Review reminders
6
Multiple review frequency
6
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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