Easy to use, fast results, great tool for unmoderated usability testing
September 04, 2021

Easy to use, fast results, great tool for unmoderated usability testing

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserTesting

UserTesting helps our UX team develop evidence-based designs for our portfolio of digital products. User feedback is invaluable to make the right design decisions and the platform has allowed us to optimize our research and design processes, both in terms of speed and volume of testing sessions, by providing quick access to a large pool of relevant users. With UserTesting we now conduct three times more feedback sessions than before, [which] translates not only in higher confidence but also a much better performance of our apps.
  • Quick access to an international panel of users.
  • Intuitive interface that allows all the team to easily prepare and launch studies.
  • Session recordings with automatic sentiment analysis and quick tagging.
  • Highlight reel videos make very easy to share research insights with stakeholders.
  • Summary report could be more relevant and attractive.
  • Exports are not customizable enough.
  • Live conversations through Zoom - sometimes the user can't find the Zoom link and if the facilitator provides it the session is not automatically recorded.
  • Observer mode in live conversations seems pretty useless as it is now.
  • There is limited flexibility as [to] how you can organize your studies. Folders structure and viewing could be improved, it gets messy. Further categorization of studies (use of tags/color coding, for example, could help to browse and find past studies.
  • Please please remove the chatbot, it is incredibly annoying.
  • Increased speed and volume of research. We get to do three times more studies than before.
  • Reduces to almost zero the time that researchers dedicate to recruitment for most B2C studies, allowing them to focus on more important tasks.
  • Improved performance of our products - feedback is getting better and better over time.
Any time I had an issue and reached out to support they were very responsive and helpful. You may either issue a ticket or send an email, then you will get contacted via email or phone call to make sure the problem has been solved. We can also reach out to our assigned account manager for advice and new requirements.
Most of the platform is very intuitive to use, however, there are specific sections that should be improved. Reporting is definitely one that could be made more relevant by allowing further customization of the summary report and exports. The organization of past studies could also be made easier. Live conversations often give problems to end-users to join because they cannot find the link and ask for it - but the facilitator cannot provide it from her end.
We continuously improve our products through design iterations and user feedback is key to validate new designs. UserTesting makes it very easy to launch studies and get results often in just a few hours, which helps the whole team move faster. Our decisions are backed up with evidence and direct input from users which gives [businesses] higher confidence when planning new features.

Do you think UserTesting delivers good value for the price?

Not sure

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

It is a great tool for unmoderated testing. It makes it easy and fast to obtain user feedback on prototypes and live products across devices. Some of the testers are there for the money only and rush through the tasks without much elaboration. The live conversation features could also be improved.