Collect user feedback fast
Updated September 01, 2021

Collect user feedback fast

Marnina Herrmann | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserTesting

We use [UserTesting] across multiple product teams as part of our product development prototype. We use it primarily for usability testing, though we often mix in some interview style questions into out tests. It is used as part of an iterative product development process - so we typically run tests on 3-5 users at a time, iterate, and then test again. We love how fast it is to get feedback!
  • Participant recruitment
  • Ease of use for both participants and researchers
  • Customer service
  • I found Figma prototypes and user testing don't always work well together
  • Some users go on and on and on - without adding value that warrants the additional talking - would be great if tests could have time limits (beyond the 5 minute test). I have some tests that should take no more than 10 minutes and some people find a way to talk for 25!
  • Transcripts would be fantastic! And a way to export notes.
  • I am currently working on a brand new product so business impact is yet to be seen but it allows us to iterate on and abandon problematic ideas fast.
Very responsive! When I had an issue (which was some glitch, no one's fault and never happened again) the team went above and beyond to help me troubleshoot.
Overall [UserTesting] is really good - but I don't love how the folders work - we have a lot of users and a lot of tests and while I can easily go into my folders I would love the ability to see which folder each test is in when I am on the "all folders" view.
Coming from academia I am very experienced in how slow collecting participants can be - so if nothing else being able to target the right participants quickly just saves my sanity! (Obviously it is nice that the whole design process is sped up as well!)
Also use Survey Money and User Interviews a lot - all three are fantastic and I use them together as part of a holistic research process. It's not a contest ;) they all serve different purposes.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

Yes

[UserTesting is] really great for usability testing when you have a somewhat functional prototype but I find it less useful when I have what are essentially just detailed sketches. When I have open unanswered questions about what I am building I always throw them in as its an easy way to gather a lot of opinions quickly.