UserTesting supports enterprise products well.
December 10, 2022

UserTesting supports enterprise products well.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

We use UserTesting for discovery interviews with users as well as for usability testing.

Pros

  • Creating clips and highlight reels of recorded interviews--these really help you "land" the research findings with stakeholders.
  • Capturing a blend of qual and quant in unmoderated interviews. They've been continuously improving the quality of visuals, so it can sometimes be a simple drag and drop into a report!
  • The technical and account support teams are second to none. Response times and even resolution of issues is usually same day.
  • They've come in to do product onboarding and trainings for our teams which allows our research team to keep driving research while expanding what our "people who sometimes do research" are able to take on.

Cons

  • Need additional data visualizations for card sorts.
  • Customize scales (5 pt vs 7 pt) for built in likert scale questions and customized responses for success question.
  • We've used it heavily for discovery work -- building out personas and journey maps-- which has given product teams clear guidance on prioritization (which gets the right product in the hands of users faster) and have also allowed our research to reach a wider audience within the business and support operational goals outside of technology (at a overall cost savings to the business).
Same day fixes, generally speaking. For more complex problems that typically have internal dependencies, they come up with temporary fixes and work with our internal teams on full resolution.
The interface is difficult for our designers to use without coaching.
Everything we do, including research and testing in User Testing is about improving our products and services. Having a digital tool that allows us to work with internal users remotely gives us a wider foundation for testing than using internal users we can interview face-to-face. It's improved the quality (and reliability) of the research we are able to conduct, which gives us much more credibility with those who are making business decisions.

Do you think UserTesting delivers good value for the price?

Not sure

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

It's a fantastic platform for remote qualitative interviews, both moderated and unmoderated. It allows you some organizational capabilities with data, but is not sufficient as a repository.

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