Remote testing for remote teams and fast User Insights

Our organization uses UserTesting to find and test people remotely and capture their interactions with our app and website. UserTesting allows us to find and reach audiences that would be difficult to find on our own. Our product is a family history / genealogical product that needs to reach an international audience so testing people from all over the world is necessary. We use UserTesting to understand friction and pain points in our experiences by creating prototypes, using UserTesting to target our audience and capture video of their use of the prototype and audio of them talking through the test.

UserTesting has significantly enhanced our ability to gather genuine customer feedback rapidly, allowing us to target specific audiences effectively. This capability has expedited our product development cycles, bringing products to market faster while ensuring they meet customer needs. Moreover, the insights obtained have been instrumental in refining our services and making informed business decisions, ultimately improving customer satisfaction and driving business growth.