Perfect for Research and Design Thinking
July 08, 2022

Perfect for Research and Design Thinking

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserZoom

Userzoom had assisted me and my organization make informed design decisions with the help of real customer feedback instead of just getting the team opinions, for getting quick feedback from from potential customers in design phase to prove/disprove hypothesis. This helps to create a great customer experience and makes the process faster
  • Collection of behaviour analytics related to
  • Decide the layouts, navigational schemas, images, and content via user feedback
  • Catch usability issues before writing the code
  • It takes a little time to get used to. Better UX would make things better.
  • It's not always straightforward when it comes to the logic features.
  • Some surveys have errors and black screen problems which can be improved
  • Dashboarding and Comprehensive Reports
  • User Studies
  • Training and fast support
  • Fast user feedback that results in saving of significant cost and time
  • The angle of design thinking while building the products gives it an edge
  • The UX takes time to get used to and something that can be improved

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Data visualization - you can run different types of years and analyse tools, charts, and reports in the dashboard after tests are completed. These features allow to answer various questions that typically stakeholders ask, effectively.
When it comes to niche user groups, the panel is not that appropriate and hence Userzoom is less likely suited in such a scenario.