Item: UserTesting
Rating: 9
Author: Verified User

Overall Satisfaction with UserZoom

Use Cases and Deployment Scope

Userzoom had assisted me and my organization make informed design decisions with the help of real customer feedback instead of just getting the team opinions, for getting quick feedback from from potential customers in design phase to prove/disprove hypothesis. This helps to create a great customer experience and makes the process faster

Pros and Cons

Pros

Collection of behaviour analytics related to
Decide the layouts, navigational schemas, images, and content via user feedback
Catch usability issues before writing the code

Cons

It takes a little time to get used to. Better UX would make things better.
It's not always straightforward when it comes to the logic features.
Some surveys have errors and black screen problems which can be improved

Most Important Features

Dashboarding and Comprehensive Reports
User Studies
Training and fast support

Return on Investment

Fast user feedback that results in saving of significant cost and time
The angle of design thinking while building the products gives it an edge
The UX takes time to get used to and something that can be improved

Key Insights

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

Other Software Used

Zoom, Zapier, Teachable

Likelihood to Recommend

Data visualization - you can run different types of years and analyse tools, charts, and reports in the dashboard after tests are completed. These features allow to answer various questions that typically stakeholders ask, effectively.
When it comes to niche user groups, the panel is not that appropriate and hence Userzoom is less likely suited in such a scenario.

Comments

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Perfect for Research and Design Thinking