UserZoom, best friends with usability tests
July 08, 2022

UserZoom, best friends with usability tests

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserZoom

We use UserZoom for usability tests. It makes it easier to have an interviewer, observers, and notetakers at the same time, it allows them to easily speak to each in case they need to. We also really like the fact that you can flag on the spot, key moments that will be for sure useful for the next steps.


  • Flag key moments
  • Easy communication between team members
  • Excellent transcription


  • The interface of the platform is not always easy to understand
  • Could be useful to show more than person at the time
  • Improve the chat between team members
  • Add features to the chat like sending images
  • chat between the team
  • archive of the interviews
  • flag key moments on the spot
  • improved productivity
  • research phase is easier and faster
  • each team can use the same software
Because the user experience overall is really good, it lets you do things that others don't like to chat with the observers/note-taker without letting the interviewees know. It lets you spotlight important parts on the spot so you can easily find those moments even days after doing the interview.

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I think that if you need to do a usability test, and look at how users interact with certain platforms, this is the right tool to do with! It makes facilitating the interview so much easier as others can easily write in the chat suggestions and possible pain points they might face. Also very useful to be able to flag key moments during the session


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