Extremely customisable platform for hosting our global community site
March 23, 2023

Extremely customisable platform for hosting our global community site

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Telligent Community

Overall Satisfaction with Verint Community

We use Verint Community to run our global community website for electrical engineers. We needed a platform that was scalable, allowed for localisation, could be self-hosted (in Azure), was extremely customisable (including features in the content editor), and had a regular release cycle for product updates. Verint Community ticked all the boxes.

Pros

  • Customisable
  • Scalable
  • Self-hosted
  • Various hosting options
  • Supports Localisation

Cons

  • Product ideas raised by users of the platform take a long time to get implemented (if ever), with little feedback from the company on the progress of the idea, and where it is in their process.
  • There's no developer advocate, or programme of events for bringing the developers together. Jive Software did a really good job of this in the past.
  • Development documentation is okay, but lacks code examples showing how to use the (many) APIs available.
  • Could really do with a GitHub repo of working examples to help get developers up-to-speed more quickly.
  • If you find a bug, there's not usually any way to get a hotfix.. so you're left waiting for a version upgrade to have the problem addressed, which can take months, even for serious issues.
  • Highly customisable
  • Scalable
  • Regular releases
  • Flexible platform for hosting our community
  • Allowed us to integrate with our eCommerce sites to deliver additional revenue
Verint Community was a lot more customisable than the other platforms we looked at, it was also one of the few that could be self-hosted (for us, we chose to deploy it in our own Azure environment).

Do you think Verint Community delivers good value for the price?

Yes

Are you happy with Verint Community's feature set?

Yes

Did Verint Community live up to sales and marketing promises?

Yes

Did implementation of Verint Community go as expected?

No

Would you buy Verint Community again?

Yes

The Verint Community is a scalable platform that allows for localisation, and can be self-hosted (in Azure) as well as having them host it for you. It's extremely customisable (including features in the content editor), and has a regular release cycle for product updates. They way it can be customised makes it relatively straight forward for technically-minded staff to make tweaks without needing a full dev team.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 3 years ago
    Hello there! Thank you for submitting a great review. So happy to hear that you found Verint Community highly valuable in your line of work. We're glad that the platform's customizable features help you run your community effectively, as well as scale as you grow. Having a flexible platform that your users enjoy is a must. Also, thank you for sharing your feedback about challenges with development and ad-hoc fixes. I will pass along your comments to the team for review. Thanks again for taking the time to review Verint and have an excellent day!

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