If you can envision it, you can build it
September 10, 2020

If you can envision it, you can build it

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Telligent Community

Overall Satisfaction with Verint Community (Telligent Community)

Georgian uses Community to support the executives and staff at the companies they invest in - late-stage, high-growth tech companies. We use the community to enable better information transfer to help the companies in the Georgian portfolio scale faster. It is being used by Georgian internal staff, executives and staff at over 45 companies.

The business problem we are using Verint to address is the need to increase the speed and penetration of peer-led good practices and lessons learned to help our companies accelerate growth and avoid missteps. We have a very active community that includes private and public groups, a member directory, unique content, an expert center and a library of assets.

Pros

  • Flexibility - if you can dream it, Verint can enable it!
  • Search is powerful.
  • Customer Support is very strong.

Cons

  • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
  • Slack integration would be ideal.
  • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.
  • Helps us capture information better and share widely.
  • Accelerate best practices.
  • Increases find ability of information and people.
  • Saves time.
  • Reduces support costs.
  • Helps us reach out strategic objectives & maintain competitive advantage.
There are many different enterprise ready community platforms on the market, and each one has its own superpowers. The greatest strength Verint has to offer is the complete control a community leader has over the design of the community to build their vision with few limitations.
Customer support is a general strength of Verint as the team is generally responsive, knowledgeable and helpful. There could be better documentation for the tool, but once set up, it is pretty easy to figure out even for non technical people.
Very usable once you learn some of the quirks - for example, when uploading a video you need to know it must be within a certain size limit or else the upload won't display, and if you upload it a certain way, then it will be a PDF even if you upload an Excel sheet. But once you figure out some of the nuances, its usability (ease of use) is very high. It is not a long or painful learning curve - just a matter of refining various use cases.

Do you think Verint Community delivers good value for the price?

Yes

Are you happy with Verint Community's feature set?

Yes

Did Verint Community live up to sales and marketing promises?

Yes

Did implementation of Verint Community go as expected?

Yes

Would you buy Verint Community again?

Yes

Because Verint is such a powerful tool, it's only as good as the community leader designing the community. It is a great option for all size companies because of its scalability and reliability. I have used it for small, intimate communities as well as enterprise level, large ones and it is applicable in all scenarios. Customer service is super - while there is not a lot of training available on the web site, the personalized care the support team and community offers is very strong. While it is not without its quirks, it is very stable. It would be useful for intranets, hybrid communities, partner networks and customer support communities alike. And, it is a good value for the costs!

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented 10 months ago
    Hi there! Thank you for reviewing Verint Community (formerly known as Telligent) a while back. If you're still using the application, we'd love to hear your latest feedback on the features and capabilities. Feel free to update your review any time. Have a great day!

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