Verint Community (Telligent Community) Reviews

8 Ratings
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Reviews (1-5 of 5)

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Lisa Allison | TrustRadius Reviewer
September 09, 2020

Don't gamble with your community. Verint is your best bet!

Score 10 out of 10
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Verified User
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Support Rating

10
We came from another vendor that offered a platinum support model and were seeking the same level of attention to our account. Telligent has not only met our expectations for support, they have done so as an inclusive part of their sales model - no extra support packages to purchase. We are very impressed with our CSM and the technical folks who answer tickets. Response times are very quick and the tech teams are willing to jump on a call if more clarification is needed.
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Anonymous | TrustRadius Reviewer
September 11, 2020

THE Ideal Solution for Both Internal and External Communities!

Score 10 out of 10
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Verified User
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Support Rating

10
While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.
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Anonymous | TrustRadius Reviewer
September 09, 2020

If you can envision it, you can build it

Score 9 out of 10
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Verified User
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Support Rating

8
Customer support is a general strength of Verint as the team is generally responsive, knowledgeable and helpful. There could be better documentation for the tool, but once set up, it is pretty easy to figure out even for non technical people.
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About Verint Community (Telligent Community)

Verint Customer Engagement Solutions, with the flexibility and scalability of Telligent Community. Verint Community aims to give organizations 100% control of their online brand experience.

It is presented by the vendor as the world’s most flexible and scalable platform for powering innovative online communities and forums for engagement, support, web self-service, agent to agent collaboration, and insights. Deploy it in Verint’s Cloud, own Cloud or On-Premises.

As part of Verint’s Intelligent Self-Service portfolio, Verint Community can be deployed standalone, integrated with, or embedded into other enterprise systems to make them more socially engaging to increase adoption and deliver high impact experiences.
Categories:  Collaboration,  Web Portal,  Community

Verint Community (Telligent Community) Features

Has featureDiscussion and Q&A Forums w/Verified Answers
Has featureBlogs
Has featureWikis
Has featureKnowledge base
Has featureFile/Resource Gallery
Has featurePolls
Has featurePublic, Private, and Semi Public or Private Groups/Micro-communites
Has featureGamification
Has featureMember Presence Indication
Has featurePrivate Messaging
Has featureReputation Scoring Model
Has featureContent and People Recommendation Engine
Has featureEngagement Reporting (w/ Data Visualization)
Has featureFlexible UI configurable at site and group level
Has featureCase Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
Has featureAutomation Studio : Built-in Developer Tools
Has featureWidget Studio : Built-in Developer Tools
Has featureTheme Studio : Built-in Developer Tools

Verint Community (Telligent Community) Integrations

Sitecore Experience Platform, MS SharePoint, Salesforce CRM, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Verint Knowledge Management

Verint Community (Telligent Community) Competitors

Higher Logic, Salesforce Community Cloud, Khoros Communities (Formerly Spredfast + Lithium), Jive-x (Discontinued)

Verint Community (Telligent Community) Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Verint Community (Telligent Community) Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar
Phone
Email

Verint Community (Telligent Community) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:Global
Supported Languages: English, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request