Good for business purposes
January 23, 2020

Good for business purposes

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Viber

I have been using Viber app for over 4 years by now. I use it for personal communication purposes as well as in business to communicate and somewhat collaborate with colleagues and customers. Viber offers good and reliable means of communication, good quality of voice and video calls even in the places where WiFi is not available.
  • Robust and secure application
  • Great selection of emojis
  • User interface somewhat old school looking
  • Annoying ads
  • Improved collaboration
  • Cost savings on international and long distance calls
Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that quoting in Slack is not really easy and intuitive.
Sometimes I find it difficult to reach Viber's support and then they wouldn't provide solution(s) immediately.

Do you think Rakuten Viber delivers good value for the price?

Yes

Are you happy with Rakuten Viber's feature set?

Yes

Did Rakuten Viber live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Rakuten Viber go as expected?

I wasn't involved with the implementation phase

Would you buy Rakuten Viber again?

Yes

I like the fact that Viber is actually compatible with major software platforms such as iOS, Android, and Windows. This allows their users to communicate easily and seamlessly without having any problem. It is truly easy to install Viber either on mobile device or desktop. I like that Viber is easy to use.

Rakuten Viber Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
7
User templates
7
Call reports
7
Directory of employee names
7
Answering rules
6
Call recording
7
Call park
5
Call screening
5
Message alerts
5
Video conferencing
7
Audio conferencing
7
Video screen sharing
6
Instant messaging
6
Mobile app for iOS
8
Mobile app for Android
8