Viber makes communication easy and enjoyable
February 27, 2020

Viber makes communication easy and enjoyable

Mary Cooper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Viber

I use Viber on an everyday basis for communication. It allows for quick text messaging, voice calls, as well as video calls. It's especially useful for the teams where all people are often on the go.
  • Your login = your telephone number, so there's no additional registration.
  • It has a desktop app, so you can talk with your customers using a computer keyboard.
  • I'd like to have the ability to pin my favorite contacts at the top.
  • If you're adding a contact with the name that already exists, it tries to merge two contacts into the one. You should go and change an existing contact first, which is inconvenient.
  • It's much cheaper to use Viber instead of sending SMS messages.
  • With cheap mobile internet, it's great to stay in touch with your team.
Viber works much faster. Besides, it doesn't require a separate login.
I tried to contact their support several times and always got uniform answers. I never had a chance to speak with a real person. My issues were not resolved.

Do you think Rakuten Viber delivers good value for the price?

Yes

Are you happy with Rakuten Viber's feature set?

Yes

Did Rakuten Viber live up to sales and marketing promises?

Yes

Did implementation of Rakuten Viber go as expected?

Yes

Would you buy Rakuten Viber again?

Yes

If you have phone numbers for your customers, it's great to have Viber for communication. You can send messages on orders, promos, new services, etc. But if your main communication channel is email, Viber is useless.

Rakuten Viber Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
10
Audio conferencing
10
Video screen sharing
Not Rated
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10