Viber makes communication easy and enjoyable
February 27, 2020
Viber makes communication easy and enjoyable
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Viber
I use Viber on an everyday basis for communication. It allows for quick text messaging, voice calls, as well as video calls. It's especially useful for the teams where all people are often on the go.
- Your login = your telephone number, so there's no additional registration.
- It has a desktop app, so you can talk with your customers using a computer keyboard.
- I'd like to have the ability to pin my favorite contacts at the top.
- If you're adding a contact with the name that already exists, it tries to merge two contacts into the one. You should go and change an existing contact first, which is inconvenient.
- It's much cheaper to use Viber instead of sending SMS messages.
- With cheap mobile internet, it's great to stay in touch with your team.
Viber works much faster. Besides, it doesn't require a separate login.
I tried to contact their support several times and always got uniform answers. I never had a chance to speak with a real person. My issues were not resolved.
Do you think Rakuten Viber delivers good value for the price?
Yes
Are you happy with Rakuten Viber's feature set?
Yes
Did Rakuten Viber live up to sales and marketing promises?
Yes
Did implementation of Rakuten Viber go as expected?
Yes
Would you buy Rakuten Viber again?
Yes
If you have phone numbers for your customers, it's great to have Viber for communication. You can send messages on orders, promos, new services, etc. But if your main communication channel is email, Viber is useless.