Item: Vidyard
Rating: 8
Author: Verified User

Overall Satisfaction with Vidyard

Use Cases and Deployment Scope

At our organization, Vidyard is being used as a training tool internally for team members and externally as client-facing. It is being used by the entire organization from marketing, to sales, to account managers. The biggest problem the platform solves is that it allows us to have a resource library available for internal and external use. It also makes project communication more efficient.

Pros and Cons

Pros

Video quality is great
Intuitive user interface
Easy to use Chrome extension
Easy to share videos to anyone

Cons

Custom date ranges for insights would be great to have.
Bulk transfer of videos should be implemented.

Return on Investment

Improved client experience
Increased client retention
Increased efficiency within company

Ease of Integration

It was a simple process to integrate with our other systems.

Support Rating

Quick turnaround time with customer support.

Alternatives Considered

I have not used any other products like this.

Other Software Used

Mavenlink, Google Analytics, Basecamp

Likelihood to Recommend

The platform is appropriate for internal and external use for trainings, resource libraries, quick explanations, or detailed walkthroughs. It might be less appropriate if a short email would do the trick instead of a short video.

Comments

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Great Product