Great product to engage prospects using emails
June 27, 2020

Great product to engage prospects using emails

Mark Parent | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vidyard

We have been using Vidyard this year to support our sales process. We use it to followup on our downloads and in our sales cadence to engage potential customers. Our goal was to get more engagement in our emails by using video so we can start the conversation. The average opens and clicks have been very high.
  • Easy to make a video.
  • Quick to make a video.
  • Chrome plugin makes it easy to launch and use.
  • Web interface usability is clunky.
  • Not sure how accurate the reporting is.
  • The web interface is not as intuitive as it should be.
  • Great brand awareness.
  • Too early to tell, as this is only the part of the sales process that starts the conversation.
It's really the interface that I am speaking to. It's a bit clunky as I mentioned. If you use the Google Chrome plugin there are not issues using the product.
Vidyard was very easy to work with. I was able to schedule a number of meetings very quickly to get the answers I needed. Questions varied from understanding how to use the product and best practices to set up cadences and actually do video.
Well suited for sales individuals who want to engage prospects through emails.