AuthPoint - The future for MSPs that deploy MFA
December 13, 2019

AuthPoint - The future for MSPs that deploy MFA

Tristan Colo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with WatchGuard AuthPoint

WatchGuard AuthPoint is being used as our MFA product that we resell to clients.

The biggest issue this product addresses is having a MFA product that is simple to manage multiple clients (tenants) with. It allows us to configure/troubleshoot client MFA issues without needing to text some random person in the company to get in.

Pros

  • Multi-tenant Management
  • Simplicity to deploy

Cons

  • License procurement process could use some work for clients who are existing in the cloud portal. If you don't manually create the client in the cloud portal you are unable to assign licenses from Master provider account.
  • Needs some work on allowing the ability to MFA certain users on certain products, but not all users. Most AuthPoint integrations currently only support an all-or-nothing scenario.
  • Positive: Ease of use allows for time spent on MFA tickets to be reduced phenomenally
  • Positive: Bulk license option allows us to sell to clients for an affordable price to our clients, increasing the likelihood of selling
We selected AuthPoint over DUO for the following reasons:
  • Cost savings
  • Ease of Deployment
  • Manageability: The ability to manage multiple clients in one portal without requiring a role account/ random cell-phone in the office
  • Strong Partnership with WatchGuard
The organization benefited from the product simplicity by the way it is deployed. Once we have the Authentication Software/ gateways setup, creating users and ad syncing is a breeze. It is also nice that we can manually sync the AD system, allowing us to quickly make user adds/ removals.
Our users have enjoyed being able to authenticate with just approving a push notification on their phone. Some of our companies even like the idea that AuthPoint makes it so that a password may not even be required.
We have not been able to test this product out too much in the field.

However, I could see this being a potential win for clients who want to MFA a handful of websites, and want to limit the amount of websites their users have to bookmark on their browsers
Almost every time I call there is someone who knows what they are talking about.

Even though this product is "newer" WatchGuard does a great job supporting this product as they do their firewall product. Their Support team is fantastic. WatchGuard, to this day, is one of the few vendors we don't dread calling for help.

Do you think WatchGuard AuthPoint delivers good value for the price?

Yes

Are you happy with WatchGuard AuthPoint's feature set?

Yes

Did WatchGuard AuthPoint live up to sales and marketing promises?

Yes

Did implementation of WatchGuard AuthPoint go as expected?

Yes

Would you buy WatchGuard AuthPoint again?

Yes

Recommended Scenarios:
  • Client looking for basic MFA deployment that can be AD integrated
  • Client looking for a MFA product that works with legacy devices/ authentication methods
  • MSP looking for a MFA product that can be easily managed by a Service Desk

Not recommended Scenario:
  • If you have MFA deployed to various SAML resources, but want to be in control in exactly who and what gets MFA

Comments

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