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If you don't have MFA, you're doing it wrong. Do it right with AuthPoint.
December 13, 2019

If you don't have MFA, you're doing it wrong. Do it right with AuthPoint.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with WatchGuard AuthPoint

We're currently using it to secure login to several of our office computers. Now, it's deployed to several key techs as a test. Implementation has gone well, and we have plans to roll it out across the company. As an MSP, it's critical to have our own systems secured to protect the systems our clients use.
  • WatchGuard Authpoint's push notifications are really easy to use
  • Migrating 3rd party tokens was really easy when getting a new mobile device
  • The online portal seems a little confusing - specific pre-requisites seem like they could be removed or resolved differently, i.e., having the windows username match the username in WatchGuard AuthPoint.
  • WatchGuard Authpoint has helped us better secure our network, and thereby better secure our clients.
WatchGuard AuthPoint integrates with the WatchGuard firewalls and works well with our overall offering. Where possible, we want to minimize the number of different vendors we have to master and implement without sacrificing functionality or security. Watchguard AuthPoint (and other products) fits that well.
We rarely implement cloud services as moving to the cloud, surrenders nearly all control to the cloud provider. For some services, however, the simplicity, capability, and general reliability outweigh this cost. AuthPoint has been extremely reliable (never been unable to login because the cloud services were down/offline), and the cloud-based platform allows mobile workers to sign-in securely even if the main office is offline.
For the users that we've rolled the product out to, activating the app was simple and easy. We're primarily a technical staff, but I feel that with little to no extra instruction, end-users could activate the app themselves.
The ability to sign on to multiple sites directly in a secure manner is super helpful. These days, you should enable MFA on every single account that supports it. If a web/cloud account doesn't support MFA in SOME form, then it's time to consider switching to a provider that does seriously. With that in mind, having to have 30+ rotating codes in your authenticator app gets unwieldy, and having a single launching pad to SSO into your various apps is a huge time saver.
Every time we've had to contact Watcghuard support for a ticket, they've been able to resolve our concern in a reasonable manner. We haven't had to contact them for WatchGuard AuthPoint specifically, which speaks to the quality of the product.

Do you think WatchGuard AuthPoint delivers good value for the price?

Yes

Are you happy with WatchGuard AuthPoint's feature set?

Yes

Did WatchGuard AuthPoint live up to sales and marketing promises?

Yes

Did implementation of WatchGuard AuthPoint go as expected?

Yes

Would you buy WatchGuard AuthPoint again?

Yes

Works well in the usual office scenarios, I haven't had much occasion to use the offline authentication with the QR Code, but when I did need it, it worked well. One situation that it could improve is by supporting/integrating with hardware authentication tokens. This may be counter to the whole "Multiple factor" concept, but we have lots of users that are asking for password-less sign-in select situations (exam rooms, etc.)