From Chatter Telephone to full-on Communication Immersion experience
November 05, 2021

From Chatter Telephone to full-on Communication Immersion experience

Tom Piette, CSM, ACP, Cisco Webex Admin Professional | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

Across the entire company. We are also a Multiservice Provider using Webex for our Broadworks based solution. We use Webex tools for Collaboration, Ad hoc and scheduled meetings platform, internal and external communications including work from home, hybrid and mobility needs. I provide course development and training services for our employees and client base.
  • Meetings.
  • Messaging.
  • Mobile office.
  • Call through options.
  • Self care portal access seems disjointed.
  • Call Pickup function needs to be optional very difficult to use in a hybrid environment without insight to other users telecom status.
  • Receptionist, BLF, Exec/assistant, etc.
  • Higher productivity.
  • Greater connectedness.
  • Greater responsiveness.
Greater flexibility and feature set.
It's evolving and getting better with new releases.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

No

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Not always intuitive but very good.
Not currently well suited for receptionist position needing a BLF function. This also extends to users who need to have multiple key appearances (extension).

Webex App Feature Ratings

Task Management
8
Gantt Charts
7
Scheduling
10
Workflow Automation
9
Mobile Access
9
Search
10
Visual planning tools
10
Chat
10
Notifications
9
Discussions
10
Surveys
8
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
9
Integrates with Outlook
9
Versioning
10
Video files
9
Audio files
9
Document collaboration
10
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
8