Item: Webex App
Rating: 10
Author: Orjola Jaupi

Use Cases and Deployment Scope

We have used Webex App for the process of the Western Balkan Digital Summit in November 2020. It has been a great experience working with the Webex App because we could try every invitation link we had sent to our participants and see if it worked, how it looked etc. It helped us see the meetings in the Summit in real-time.

Pros and Cons

It makes you stay connected in real time in a meeting.
It works really well while someone is presenting.
It is easily installed.

I would like to make a hint button if you can't listen because I don't understand it in iPhone if it is in speaker mode.

Return on Investment

The overall impact has been really good.

Alternatives Considered

Zoom, Google Hangouts Meet and Microsoft Teams

I would really recommend Webex App because it is fast, professional, has very good audio and video quality. It allows a good file sharing, a very good communication in the chat and no worries when you open or close the camera/microphone. It can be used in every place in the car, market etc. The other platforms are not so likely because they to me seem slower than Webex App.

Support Rating

The overall support for Webex App is really good, really fast, really useful. You have 24/7 support if you have any problem with Webex App. It can be used anywhere and can be easily accessed. It can help organizations have fruitful meetings without interruption anywhere they have to move while living.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Zoom, Microsoft Teams

Usability

Well I have found myself in a very important project like Western Balkans Digital Summit and I had to carefully check if everything was alright, if everything went well with the summit and also while physically working with the summit I could view everything that was virtual. So I would recommend it 10/10.

Likelihood to Recommend

I think the Webex App is really suited if you have to listen in a meeting, or you have to follow a meeting full time whenever you are but it is less appropriate if you want to present in a meeting, and you are moving around at least you should stay in the same place so the video quality is better.

Have fruitful meetings/conferences without interruption

Overall Satisfaction with Webex App