User friendly and more secured app
November 15, 2021

User friendly and more secured app

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use Cisco Webex App across our organization as a medium to join collaborative meetings and presentations with our customers and internal folks. The only issue is the app becomes unresponsive at times and nothing could be seen or heard. Though the laptop spec is far enough for the app to run, it has that issue. Also, we need to be well ready at least 30 mins before the meet to check out if the app functions as expected, else we have high probability to miss deadlines. Other than above stated performance issue, the app addresses the pain points in terms of arranging a collaborative meet with screen sharing options.

Pros

  • Meeting participants view.
  • Screenshare.
  • Video preview option.
  • Recording option.

Cons

  • Performance of the app in terms of slowness.
  • Mute and unmute has a beep sound which at times cuts off what we speak.
  • Unable to join any call or meet at the next moment like 1 or 2 mins before. Should be ready to test the app well before 30 mins owing to performance.
  • Great room for collaboration with customers.
  • Great room for recording video presentation with consent.
  • Had delayed few meetings owing to performance issues.
Basically the usability. That matters a lot and widespread usage among clients owing to security considerations. More secure than the above 2 mentionings.
If the performance issue wasn't prevailing, I would give 10 /10.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

The usability is one impressive factor and Webex App doesn't make its user tire out searching for options or making the user have multiple clicks to get work done. It gives it all in simple 1 or 2 clicks and provides room for changing the view and per the user's comfort.
It is well suited for well-planned meets and screen shares, usage of preview options, and recording menu utilization. It is less appropriate when we need to join in the next moment. I had experienced a performance issue with the app and it crashes all of a sudden though the hardware spec meets the product compatibility. We have to be well prepared and have to test out the app for 30 mins or so before proceeding for a meet.

Webex App Feature Ratings

Project Management
8.0
Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
8
Workflow Automation
Not Rated
Mobile Access
Not Rated
Search
Not Rated
Visual planning tools
Not Rated
Communication
7.8
Chat
7
Notifications
8
Discussions
8
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
8
File Sharing & Management
8.0
Versioning
8
Video files
8
Audio files
Not Rated
Document collaboration
8
Access control
8
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

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