WebEx App, the Communication tool, you didn't realize how much you needed.
Updated October 06, 2022

WebEx App, the Communication tool, you didn't realize how much you needed.

Matthew Arnold | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Webex App

We use it for one on one communication, internal team communication/Spaces and collaboration, communication with Cisco and other partners, persistent chat, Webex Meetings, and internal calling. It is our go-to application for communication that used to take place in Jabber/IM/Text, email, and phone. It is so easy to be able to reach out to someone by IM, escalate to a live voice conversation, and then to a full WebEx when needed, without having to leave the application.
  • Replaces multiple other communication applications
  • Simple to use and very intuitive
  • Great for quick communication
  • Full team/group communication with persistent content
  • Haven't used the Apps integration yet, not familiar with it yet.
  • I don't know that information for our company, but it has had a significant impact on multiple organizations I have supported. Different reasons for different customers.
The biggest strength that the WebEx App has against MS Teams, is the meeting experience. The WebEx Meeting experience is the best in the industry and with the App tied in with Webex Meetings and also all of the best in breed Cisco UC abilities, make it an invaluable tool.
I have not had to personally reach out to Cisco/Webex Support for the app, but several customers have for different reasons and have always received top-level support from Cisco.

Do you think Webex App delivers good value for the price?


Are you happy with Webex App's feature set?


Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?


Intuitive and easy to jump in and use without much training at all. Easy to become proficient quickly.
Microsoft 365 (formerly Office 365), Evernote, Microsoft Teams
The WebEx app is a great tool for any organization that has a lot of communication and collaboration internally or with external partners and uses WebEx for meetings. It is great for one-to-one or group collaboration, from persistent chat to full meeting experience. Many of us reach out to one another here instead of email. We call each other instead of cell phones. And we use it as a space to have team collaboration with Cisco and other business partners. It is a great fit for SMB through Fortune 100. Unless you don't have a need to communicate with others, it is a great business tool.

Webex App Feature Ratings

Task Management
Mobile Access
Visual planning tools
Not Rated
Internal knowledgebase
Integrates with Gmail and Google Hangouts
Integrates with Outlook
Video files
Audio files
Document collaboration
Access control
Advanced security features
Integrates with Google Drive
Device sync

Using Webex App

Our whole organization uses the WebEx App. We use it for softphone, internal calling and some people external also. It is also used for 1 to 1 and group persistant chat/messaging. Alot of internal coordination is done using the app.
Not sure how many internal technical resources support our WebEx environment. We do have engineers with access to Control Hub to maintain our company WebEx account and provide support for users.
  • Persistant group chat/messaging
  • One to one messaging
  • Calling
  • Persistent chat groups with customers
  • Persistent chat groups with Cisco and other partners