Webex App Enables Business and Collaboration
June 21, 2022

Webex App Enables Business and Collaboration

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Webex App

We use it for both 1:1 ad-hoc meetings, as well as large form conference calls, formal customer-facing meetings, and also attend Cisco training via the Webex App. We also have our calling DIDs directly tied into Webex App as well. Both the desktop and mobile apps sync well in most cases, and the app as a whole makes collaboration and discussion easier.
  • Group messages that depend on deep collaboration.
  • Seamless calling experience, utilizing a mobile phones Phone app.
  • Easily joinable meetings, with pre-join information such as the number of users already in the meeting.
  • Sometimes the mobile app will take up to a minute to sync. Messages and calls will sync, however, no input can be done by the user.
  • More nuanced notifications of threaded conversations.
  • Has positively affected team-based workflows and project collaboration.
  • Simplified usage has aided in customer satisfaction upon deployment.
Webex has a simple-to-use interface, whereas Microsoft Teams can become easily cluttered and Slack can be lacking features. Creating quick team spaces looks pleasant and is easy to use on Webex.
Because Webex App is not a SaaS product, it will require manual restarts to provide updates and new features. This can be sometimes disruptive to a customer's environment if a large number of users need to restart to take advantage of a new feature.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

It is a reliable service that provides many different benefits throughout many different use cases.
I have recently started in my new position, and have been added to instanced conversations around specific end users. These are small rooms dedicated to internal discussions about a specific opportunity for specific customers. This allows very easy and fluid discussion, sharing of documents, and ad-hoc calls if needed.

Webex App Feature Ratings

Task Management
9
Scheduling
10
Mobile Access
10
Search
9
Visual planning tools
8
Chat
9
Notifications
9
Discussions
10
Internal knowledgebase
8
Integrates with Outlook
8
Video files
7
Audio files
7
Document collaboration
9
Advanced security features
9
Device sync
6